Guest Services Manager
Lead the team. Shape the guest journey. Elevate the experience.
We’re looking for a Guest Services Manager who lives and breathes hospitality — someone who can energise a team, delight guests, and keep the whole hotel running like a well‑oiled machine. If you thrive in fast‑paced environments and love creating memorable moments, this is your stage.
What You’ll Own
- Running the daily heartbeat of the hotel
- Delivering standout guest experiences from check‑in to check‑out
- Leading Front Office, F&B, and events with confidence and flair
- Inspiring, coaching, and developing a high‑performing team
- Driving revenue, managing budgets, and smashing KPIs
- Keeping standards sky‑high across service, safety, and compliance
What You Bring
- Strong hospitality management experience
- Front Office + Food & Beverage know‑how
- Natural leadership and people skills
- Commercial awareness and financial confidence
- A calm, organised, guest‑obsessed mindset
Why You’ll Love It
- A role with real influence across the whole hotel
- Freedom to shape service standards and team culture
- A dynamic environment where no two days are the same
- The chance to make a genuine impact on guest satisfaction and business success
If you’re a confident, passionate hospitality leader ready to take charge and elevate every guest touchpoint, we’d love to hear from you
Pay: £29,000.00 per year
Benefits:
Work Location: In person
