About the Role:
Hours: 30 hours a week
Location: York area
Essential:
- Full, clean Driving License & access to own vehicle.
- NVQ Level 2 minimum
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Previous experience in a similar complex care setting
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Experience of working with individuals with mental health issues and challenging behaviour
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Experience of implementing strategies for individuals who express their frustrations and needs through challenging behaviour
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An interest in people and a commitment to helping others
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The ability to communicate clearly and sensitively with vulnerable people and their families
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Good listening skills
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An empathetic approach
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The ability to gain the trust of individuals and their families and to build good relationships with vulnerable people
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The ability to carry out practical and domestic duties
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An organised, efficient and flexible approach
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The ability to work independently and as part of a team
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A high level of patience and emotional resilience
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A non-judgmental attitude regardless of the individual’s needs or situation
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Good written and oral communication skills, including the ability to adapt communication to the audience
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Ability to deal with budgets and handle monies
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Good IT skills including Outlook and Microsoft Word
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A respect for client confidentiality
You will support and empower people to identify their goals, pursue their interests and hobbies, support their health and wellbeing, and be a part of their local community. You will need to provide innovative and Person Centred solutions for people with Autistic Spectrum Disorder, Mental Health conditions and other disabilities irrespective of where and how they live, to improve their quality of life and to extend and exercise their rights to access more control over their lives.
Our Complex Care Support Workers assist individuals who have complex needs and/or mental health issues, in accordance with Care Plans and will offer positive behaviour support to individuals, who express their frustrations and needs through challenging behaviour, by using appropriate strategies.
Job Description (includes, but is not limited too)
To assist individuals who have complex needs/mental health issues in their home, in accordance with Care Plans and assess their skills and needs
To offer positive behaviour support to individuals who express their frustrations and needs through challenging behaviour by using appropriate strategies
Provide practical support for individuals such as helping with household tasks including cooking, cleaning, laundry, personal care and paperwork
Provide emotional support to individuals by talking to them and listening to their problems and concerns
Understanding their communication needs and adapting communication to each individual, e.g. sounds, tones, body language
To offer unconditional positive regard to individuals, to respect right to privacy and to ensure that their dignity is maintained at all times
Assisting the Clinical Team in their clinical duties with the individual
Becoming both a role model and companion to the individual and uncovering shared interests, such as hobbies and outings
