About us
Pivotal:
· Provides sustainable homes, specialist support and compassionate care to vulnerable people.
· Works closely with local authorities and other relevant commissioners, such as the NHS.
· Provides approximately 450 homes for vulnerable people.
· Offers vulnerable people the opportunity to rebuild their lives or have a better quality and independent life.
In return for your commitment to the role, Pivotal offer
. Pension scheme and company sickness scheme
. A comprehensive training and induction program
. Opportunities for progression
. Perkbox- access to over 200 discounts, offers and free services
. Simply health cover after 3 months service
5 weeks annual leave plus bank holiday allowance and 1 extra day for each years service up to a maximum of 5 days
. Fixed work pattern 2 days on 2 days off, 9am - 9pm
Key Responsibilities:
- To ensure that the service provides a safe, client focused environment that utilises a holistic approach to support.
- Provide practical and emotional support to clients; giving guidance on issues as they arise.
- Provide a holistic approach in supporting clients to achieve the goals outlined in their support plan.
- Effectively engage and empower clients to review choices and behaviours and make positive changes to their lifestyle; working in partnership with other services as appropriate.
- To support the client to maintain their tenancy and to develop the skills required to live independently in the future.
- Work with the housing management team to assist the client with move on at the point that they are ready for service exit.
- To assess needs and risk in partnership with the client; ensuring that support and risk management plans are robust.
- To regularly review support and risk management plans ensuring that the support aims are in line with the clients needs and wishes, and that the level of support provided is suitable.
- Work in partnership with the housing management team to ensure best possible outcomes for customers.
- Ensure that all required documentation is accurately maintained and up to date.
- Ensure that safeguarding’s, incidents, accidents and near misses are reported and responded to appropriately.
- Support the Project Manager in ensuring that the service meets it’s key performance indicators, addressing any barriers appropriately.
- Provide data as required by the Support Project Manager.
- Report all maintenance and health and safety concerns to the Housing Management team and support clients to do so.
- Support and encourage clients to attend house meetings..
- Assist your manager in responding to internal / external audit ensuring that any actions are completed in a timely manner.
- DBS checks are required for roles where you will be working with or have lone contact with Vulnerable Adults
EDUCATION, TRAINING, SKILLS AND WORK EXPERIENCE
- Understanding of safeguarding practice
- Passionate about working with vulnerable people
- Good level of literacy, numeracy and I.T skills.
- Good verbal and written communication skills.
Job Types: Full-time, Permanent
Pay: £28,408.35 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Sick pay
- Store discount
Application question(s):
- Are you located within a reasonable commuting distance to Bournemouth?
Experience:
- working with vulnerable adults: 2 years (required)
- Dealing with addiction and homelessness: 2 years (required)
Work Location: In person
