Post Ref: CC913
Please note: Internal, at risk or redeployee applicants will be seen in the first instance.
We are currently recruiting:
Two passionate and proactive Social Care Advisor to work within The Gateway to Care Team at Calderdale Metropolitan Borough Council.
“We are the first point of contact, providing help and advice. We deliver with compassion, empathy and kindness, to enable people to live their best life.”
One of the most crucial elements of any Adult Social Care department is getting the first connection right for the people we are here to serve. This is because, for many people, reaching out to us for help, advice and support, can be a difficult and major step in their life.
The role of the Social Care Advisor is to listen hard to what people are telling us, focussing deeply on what they have reached out to us for, and come to understand the person’s wishes and feelings with regards to what really matters in terms of what a good life looks like to them.
The Social Care Advisor utilises their skills and knowledge to draw on the person’s strengths, informal networks, and community assets to meet their requirements and aspirations.
Responding promptly to people, supporting their independence, working hard to bring about stability and ensuring people maintain control of their life and remain connected to their community is what our Social Care Advisors do best.
As a busy and thriving service, our Social Care Advisors are typically all systems go, responding to people at the time they need us, working with them to live a better life. The work is both challenging and rewarding, where no two days are ever the same.
What we are looking for:
Ability to relate to people Your role as a Social Care Advisor is to have direct contact with people over the telephone. To join our existing team you will have an expert ability to quickly develop a trusting relationship with people, utilising a kind, empathetic and friendly approach.
Resourcefulness and creativity You will recognise that formal services are not always solutions. You will need to be useful, resourceful and creative when it comes to drawing on the strengths of our people, as well as your knowledge of the community assets available to problem solve and meet their requirements. You will need to be confident to challenge the status quo or preconceived ideas to enable this happen.
Adult Social Care Knowledge The type of person who will do well in this role will have experience and knowledge of adult social care. You may have direct lived or living experience of adult social care yourself, or maybe involved or close to someone who has. You may be a care worker or in a similar role and looking for your next career move. Whoever you are and whatever your experience is, it will provide you with a sound platform to build upon to fulfil the role of a Social Care Advisor and we would love to hear from you.
Values driven – We want Social Care Advisors whose values mirror our own and treat our people with the respect they deserve. Our service recognises that people are experts in their own lives and are required to challenge the circumstances and environments that marginalise, exclude or oppress. We need a Social Care Advisor who respects the dignity and diversity of the people we are here for. Our service is responsible for making sure our people live as independently as possible for as long as possible. We take a proportionate approach and involve ourselves in people's lives in the least intrusive way possible and always in their best interests.
Why join us:
We are a friendly and supportive team – If you value being part of a core team then this is the job for you. The success of our work is down to our excellent team working. You will be joining some of the best and most experienced Social Care Advisors in the business, who will be on hand to support your career move to us. Your practice will also be supported by a team comprised of a range of experienced health and social care professionals with various specialist backgrounds, each bringing something unique to the team. Management and leadership support is pretty much on tap to help you work through some of the more challenging aspects of the work.
Opportunities for Personal and Service Development – As a Social Care Advisor this may be career progression for you, however the onward possibilities are endless. As an organisation we will support you with monthly supervision as well as quarterly ‘shared conversations’, to focus in on your performance, your progress, development, and future career aspirations. We offer a number of developmental training opportunities and trainee ‘on the job’ apprenticeships. As we move forward to develop and improve our service utilising a conversational approach you will have the opportunity to innovatively contribute and implement your ideas to our service development.
Rewarding job and able to make a difference – Whilst we recognise that we do have areas for improvement and continuous improvement is a vital aspect of our service, on the whole we enjoy an excellent reputation. Our Social Care Advisors receive many compliments on a daily basis which is testament to the difference they make to the lives of the people who reach out to us for support.
Other benefits – Including generous and progressive annual leave allowance, discounted leisure centre membership, salary sacrifice car scheme, credit union, discounted theatre tickets, free legal and financial advice, plus many other discounts through our partnerships with local businesses.
How to apply…
Apply online, ensure you cross reference the person specification and tell us within the relevant section of how you meet the person spec.
Please feel free to contact us for an informal and confidential chat:
Collette Landsborough, Team Manager
[email protected]
Emma Boothroyd, Operations Manager –
[email protected]
Closing Date: Thursday 16th July 2026.
Interviews: TBC
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year (unless exceptions apply) and meet the other eligibility criteria. Ensure you are eligible before applying.
We may utilise digital interview methods.
As part of our Vision (https://www.calderdale.gov.uk/vision/) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.
All applications are anonymised before being seen by the selection panel.
As part of our fair recruitment process, we ask that all applications are written by the candidate and that Artificial Intelligence (AI) use is limited, unless assistance is required as a reasonable adjustment for a disability. Content should be truthful, accurate, evidence based and not embellished – see guidance.
For support on your application please read our Application Booklet or visit our Employment Hub | Calderdale Council.
