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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
UPS is seeking a Customer Solutions Consultant to support the growth of our solutions portfolio for new and established customers. In this role, you will work closely with Sales teams and customers to position and implement pre-defined and configurable solutions, helping businesses enhance their logistics operations alongside their core shipping services.
You will act as a key link between customers, sales, and internal teams, ensuring solutions are clearly understood, appropriately applied, and effectively delivered.
The position will cover the Surrey area, with exposure to Kent and, at times, Essex and the Staines-upon-Thames area as well.
What's in for you
A competitive salary, up to £39k per year, depending on experience.
A company car (EV or PHEV vehicle)
Excellent benefits package including company pension, discounts at major retailers (e.g. Apple), cinemas and attractions (e.g. Alton Towers, The London Eye) and many more
Industry-leading training
Clear progression opportunities through UPS’s promotion-from-within approach
Private healthcare (AXA)
Life assurance
24/7 Employee Assistance Programme
The opportunity to access a Sales Degree programme and additional external training opportunities through the apprenticeship levy
As much scope to progress as your potential can handle via our ‘promotion from within policy’
Key Responsibilities
Solution Positioning & Support
Support Sales teams in driving revenue growth by promoting UPS Customer Solutions alongside core UPS shipping services
Clearly position the value of UPS’s pre-designed and configurable solutions to customers
Assist in aligning customer needs with appropriate solutions from the existing portfolio
Customer Engagement
Participate in customer meetings (virtual and in-person) to present solution capabilities, respond to queries, and communicate quantified value propositions that demonstrate return on investment
Build and maintain professional relationships with key customer stakeholders
Support discussions with stakeholders at various levels, including senior decision-makers, reinforcing the measurable benefits of proposed solutions
Implementation & Coordination
Work with internal teams, including IT and subject matter experts, to support solution delivery and implementation
Help manage solution adjustments and resolve any issues during rollout
Ensure a consistent and structured approach to onboarding customers onto solutions
Internal Collaboration
Act as a point of contact for Sales teams seeking guidance on solutions
Deliver training and updates on UPS offerings, tools, and capabilities
Share insights and feedback to support continuous improvement
Process & Reporting
What We’re Looking For
Experience & Skills
Experience in sales, account support, or logistics (logistics preferred), with a track record of achieving targets
Strong communication skills with the ability to explain solutions in a clear, structured way
Good analytical thinking and a practical approach to problem-solving
Confidence working with internal teams and customer stakeholders
Organised, with the ability to manage multiple activities effectively
Requirements
Full, clean UK driving licence (minimum 2 years)
Willingness to travel within your assigned area
Strong English language skills (additional languages beneficial)
Right to work in the UK
Preferred
Degree in Business, Supply Chain, or a related field
Experience working with CRM systems (Salesforce) and standard business tools (e.g., Microsoft Office)
Apply
If you have experience supporting sales and customers within a logistics or solutions environment and are comfortable working with established products and processes, we encourage you to apply.
How we recruit:
UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
