BangGaBangGa Korean Restaurant – Manchester City Centre
We are looking for an experienced, hands-on Assistant Manager to join our Korean restaurant in Manchester city centre.
This role is designed for someone who has the potential to grow into a Restaurant Manager position. We are looking for a candidate who combines strong practical restaurant experience with leadership ability, confident customer communication, commercial awareness and a genuine willingness to work hard alongside the team.
This is not an office-based management role. You will be expected to lead by example, support Front of House during busy periods, help the team wherever needed and take ownership of the smooth day-to-day running of the restaurant.
Management Development Programme
This role is intended for someone who wants to develop into a full Restaurant Manager.
We plan to provide a structured 12–24 month Restaurant Manager development programme, covering both practical restaurant operations and commercial management.
Training will include areas such as:
- shift leadership and team management
- recruitment, onboarding and staff training
- rota planning and labour control
- sales analysis and restaurant performance
- stock management, ordering and waste control
- food safety, cleaning and operational standards
- customer service and complaint handling
- performance management
- cost awareness and profitability
- systems, procedures and continuous improvement
- developing the judgement and accountability required to run the restaurant independently
The owners will also be undertaking further professional restaurant management training, and the relevant systems and methods will be incorporated into the development programme.
Progression will be based on demonstrated capability rather than simply time served. The aim is for the successful candidate to become capable of taking full responsibility for the day-to-day management and performance of the restaurant.
Key Responsibilities
- Lead shifts and organise the team effectively during service
- Deliver confident and professional Front of House service
- Handle customer enquiries, complaints, refunds and service issues
- Supervise opening and closing procedures
- Maintain high standards of cleanliness, food hygiene and presentation
- Train and support new and existing team members
- Monitor staff performance and provide clear day-to-day feedback
- Allocate staff according to business needs and service levels
- Support rota planning and labour control
- Assist with stock checks, stock control and ordering
- Review basic sales, labour, stock and operational reports
- Understand how staffing, sales, waste and costs affect restaurant performance
- Identify operational problems and help improve systems and procedures
- Support the owners with the ongoing development of the restaurant
- Gradually take on greater responsibility for the overall management of the business
What We Are Looking For
The successful candidate should:
- Hold a Bachelor’s degree or above
- Have strong practical experience in restaurants, fast-casual dining or a similar hospitality environment
- Have previous experience as a Shift Leader, Supervisor, Assistant Manager or Restaurant Manager
- Be hands-on, hardworking and proactive
- Notice what needs doing without always waiting to be told
- Lead by example and be willing to serve customers, clear tables, clean, support the kitchen and help wherever necessary
- Have strong spoken English and be confident communicating with customers
- Be comfortable dealing with complaints and difficult situations
- Stay calm, organised and decisive during busy periods
- Be able to prioritise tasks and make sensible decisions under pressure
- Be confident giving direction and feedback to team members
- Have high standards for cleanliness, service and organisation
- Be reliable and take ownership of responsibilities
- Be comfortable working with basic numbers and reports
- Have an interest in sales, labour costs, stock control and restaurant performance
- Be willing to work evenings, weekends and closing shifts
- Have the ambition and ability to develop into a Restaurant Manager role
Experience in Korean or Asian restaurants would be helpful, but is not essential.
Growth Opportunity
For the right candidate, this is much more than a shift-management role.
You will have the opportunity to develop your knowledge and responsibility across:
- rota planning and labour control
- sales and performance reporting
- stock management
- staff training and development
- operational standards
- cost awareness
- customer experience
- process improvement
- overall restaurant management
There is a clear opportunity for the right person to progress into a Restaurant Manager position as they demonstrate capability and take on greater responsibility.
Pay: £14.50-£16.00 per hour
Expected hours: 30.0 – 35.0 per week
Application question(s):
- Have you previously worked as a Shift Leader, Supervisor, Assistant Manager or Restaurant Manager?
- Please briefly describe your management or shift-leading experience, including the size of the team you were responsible for.
- Are you confident communicating with customers in English, including dealing with complaints or difficult situations?
- A busy Saturday shift has a queue at the till, several tables need clearing, delivery orders are waiting, and pot wash is backing up. What would you do?
- Please give one example of something you personally improved in a previous workplace.
- Are you comfortable working with basic restaurant numbers and reports, such as sales, labour hours, stock levels and waste?
- How many hours per week are you ideally looking for?
Education:
Experience:
- restaurant or hospitality : 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
