Hotel Receptionist - Pay rate: FROM £13.00 per hour (Full time)
Hotels: The Westbourne Hyde Park Hotel & The Crescent Hyde Park Hotel
Address: 51 Gloucester Terrace, London W2 3DQ
Position: Immediate start - Reports to Manager
Overview
We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm welcome. This role requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with people from diverse backgrounds, we would love to hear from you.
Responsibilities
- Greet guests upon arrival and departure with a warm and welcoming attitude.
- Manage reservations, check-ins, and check-outs efficiently.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest information and transactions.
- Process payments and manage billing inquiries with attention to detail.
- Address any guest complaints or issues promptly and professionally.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Maintain the reception area in an organised and tidy manner.
Requirements
- Previous experience in guest services or hospitality is preferred.
- Excellent phone etiquette and communication skills are essential.
- Ability to work well under pressure while maintaining a positive attitude.
- Multilingual or bilingual skills are highly desirable to cater to a diverse clientele.
- Strong organisational skills with attention to detail in managing reservations and guest requests.
- Proficiency in using hotel management software is an advantage such as Guestline/ Rezlynx, Opera or any property management system (PMS), but not mandatory; training will be provided.
Join us in creating memorable experiences for our guests as part of our dedicated team!
Job Types: Full-time, Permanent
Pay: £13.00 per hour
Ability to commute/relocate:
- London W2 3DQ: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Any experience in the hotel industry /hospitality, especially in the accommodation services?
Work Location: In person
