Job Summary:
LearnGate Education & Professional Development Ltd is seeking an organised, learner-focused, and commercially aware Senior Academic Operations Manager to lead our education and professional development operations in Manchester, England.
This is an excellent opportunity for an experienced academic, training, or education operations professional who enjoys improving programme delivery, supporting teaching teams, coordinating learner services, and maintaining high standards across academic administration.
You will oversee the day-to-day delivery of educational programmes, professional development courses, learner support, academic scheduling, quality processes, and operational performance. We welcome applicants from further education, higher education, private training, professional learning, online education, or related service environments.
What you'll do:
- Lead the day-to-day operations of academic and professional development programmes
- Coordinate course schedules, teaching resources, classrooms, and online learning delivery
- Support tutors, trainers, programme leaders, and administrative team members
- Monitor learner enrolment, attendance, progress, completion, and satisfaction
- Maintain accurate academic records, reports, and operational documentation
- Improve learner onboarding, communication, support, and programme experience
- Coordinate programme launches, assessments, workshops, and learning events
- Monitor academic operations KPIs and identify opportunities for improvement
- Support curriculum planning and the effective delivery of learning programmes
- Manage operational budgets, resources, suppliers, and service requirements
- Develop efficient processes for admissions, enrolment, timetabling, and certification
- Work closely with quality, compliance, marketing, finance, and learner-support teams
- Support recruitment, onboarding, development, and performance management of staff
- Maintain appropriate quality assurance and safeguarding procedures
- Respond to learner, tutor, and stakeholder concerns professionally and promptly
- Support compliance with awarding-body, contractual, and organisational requirements
- Prepare reports and provide operational updates to senior leadership
Requirements:
- Experience in education, academic administration, training operations, programme management, or a related field
- Previous experience coordinating teams, programmes, or operational activities
- Strong organisation, planning, and problem-solving skills
- Good communication and stakeholder-management abilities
- Ability to manage schedules, records, deadlines, and multiple priorities
- Learner-focused approach with a commitment to quality and service
- Comfortable working with reports, data, and education management systems
- Familiarity with quality assurance, safeguarding, or compliance processes is beneficial
- Experience in professional development, further education, higher education, or private training is an advantage
- Relevant education or management qualifications are preferred but not essential
- Equivalent professional experience will be considered
Why work with us:
- Competitive salary with opportunities for performance recognition
- Senior operational responsibility within a growing education business
- Career progression and professional development opportunities
- Supportive, collaborative, and learner-focused workplace
- Exposure to varied academic and professional learning programmes
- Opportunity to improve education delivery and learner outcomes
- Stable full-time employment with meaningful leadership responsibility
About the Company:
LearnGate Education & Professional Development Ltd provides education, training, and professional development programmes designed to help learners build practical knowledge, workplace skills, and long-term career confidence.
Pay: £4,333.00-£5,667.00 per month
Benefits:
- Company car
- Company pension
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Financial planning services
- Free parking
- Life insurance
- Paid volunteer time
- Sick pay
Work Location: In person
