Contract type Fixed-term
Hours Full-time
Department Revenues and Benefits (RB2)
Salary Grade 3, £25,185 to £25,450 per annum
Reference 2026_1788
Location Westridge Centre, Ryde, Isle of Wight
Closing date 07 June 2026
37 hours per week
Fixed Term contract for 2 years ending July 2028
This role is office-based; however, it also offers some agile or remote working
The Benefits team is currently seeking a full-time Clerical Assistant to provide essential administrative support across the Housing Benefit and Local Council Tax Support service. This role involves supporting the accurate and timely processing of claims within a busy, customer-focused environment.
Main Responsibilities
As a Clerical Assistant, you will provide administrative and operational support across the Benefits and Local Council Tax Support service, including:
- Processing routine correspondence, forms and customer documentation.
- Supporting the assessment of Housing Benefit and Local Council Tax Support claims by gathering, checking and verifying required evidence.
- Updating and maintaining accurate benefit records and case files.
- Handling incoming and outgoing customer calls, emails and written enquiries in a professional manner.
- Assisting customers by providing clear guidance on evidence requirements, claim processes and general benefit-related queries.
- Signposting customers to appropriate services, teams or external agencies when required.
- Carrying out general clerical duties such as indexing, data input, filing and maintaining electronic records.
- Supporting the wider team to ensure service standards, performance targets and deadlines are met.
About You
The successful candidate will have:
- Strong administrative and organisational skills
- Accurate data entry skills and a good eye for detail
- Confident verbal and written communication abilities
- Basic numeracy skills and the ability to work with financial information
- A positive, team-focused approach
- The ability to work to deadlines in a busy, performance-driven environment
Previous applicants do not need to re-apply.
For further information or an informal discussion please contact Nicki Williams on 01983 821000 ext. 8937 or email [email protected] or Becky Dollery on 01983 821000 ext. 8965 or email [email protected].
Join #TeamIWC and you'll receive our staff benefits package, including:
- Annual leave entitlement of 32 days p/a PLUS public holidays!
- Local Government pension scheme
- Discounted Solent ferry travel
- Island bus network discount
- Cycle to work scheme
- Staff parking permit scheme
- Discounted island sports & leisure gym membership
- National and local discounts & benefits schemes
- Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)
- Travel allowance may be available if commuting from the mainland (subject to criteria)
To discover more about our careers please visit Jobs and careers - Isle of Wight
The Isle of Wight Council currently does not have a license to sponsor overseas workers.
We actively promote the diversity of our workforce, and provide flexible working options (where appropriate) to support the different needs of our employees. We are an equal opportunities employer, proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community.
We are a Disability Confident employer. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.
The Isle of Wight Council protects its employees from discrimination, and this is supported by;
unacceptable behaviour policy
employee code of conduct
The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via [email protected] if you would like to receive a copy.
The Isle of Wight Council reserve the right to close vacancies earlier than stated, if required. To ensure your application is considered, it is recommended to submit your application promptly.
Please note, appointment to a regulated role will require you to provide additional personal details, including full employment history, referee information, and consent for any required safeguarding checks, as part of the Council’s commitment to safer recruitment and compliance with regulatory requirements.
For support completing your online application or for further information on how to apply, phone 01983 823134 or email [email protected] Only applications submitted online by the closing date will be accepted.
We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. Please revisit our job page for alternate posts that may be suitable.
