About us
Headquartered in London, we operate internationally and at Lloyd’s. With a global team of over 1000 people and 10 international offices, we’re able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsureds. For over 120 years we’ve been industry leaders in a variety of specialist areas.
Working here
A career with us means the freedom to flourish. Whether you’re beginning your journey or ready to make your next move you’ll find a team of talented, inspirational people who care about their work and each other.
What really sets us apart is our people. We’re a diverse range of passionate advocates for doing things differently. We work together as one team, and our aim is always the outcome that will benefit everyone.
What you'll do
To assist in providing a prompt, accurate and efficient claims service for the benefit of Miller, its clients and the market.
The Fixed term contract will commence as soon as possible, until 30/09/27.
Role Responsibilities
- Assist in setting, monitoring and maintaining the operating and performance standards of the
technician team
- Overall responsibility for ensuring all risks and submissions are processed on time by the team
- Manage and support the team with the processing and administrative workload produced by the Client Broking and Management teams
- Accurate and timely production of insurance documents including slips, EOC’s and invoices
- Liaise with accounting department to ensure timely processing, credit control and resolution of queries
- Work alongside IT to maintain systems and implement new systems and upgrades as appropriate
- Perform quality control checks on all documentation
- Provide training when required to ensure adherence to operating standards and processes
- Manage the performance of direct reports ensuring staff have clear objectives, regular PDRs and receive feedback on performance
- Responsible for leading, managing, motivating and developing the skills, competencies and knowledge of direct reports
- Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller.
- Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.
- Promote Miller brand and values to enhance Miller’s reputation in the market
Benefits
On top of a competitive salary we offer a fantastic benefits package including:
- 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
- Private Medical Insurance
- Medicare cash plan
- Minimum of 25 days annual leave (with flexibility to buy more)
- Life Assurance
- Income Protection
- Critical Illness cover
- Enhanced Maternity, Paternity Adoption and Shared Parental Leave
At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don’t hesitate to let us know.
