About Manor of Groves Hotel, Golf and Country Club
Working at Manor of Groves offers a stimulating and exciting environment in which to develop, share knowledge, learn new skills and progress. Our aim is to deliver the highest levels of customer service throughout all areas of Manor of Groves.
Purpose/Scope
The purpose of this role is to ensure that all conferences and events run to a high standard whilst aiming to increase staff development and profitability alongside the Food, Beverage, Conference and Banqueting Manager.
Responsibilities
- Plan and execute the successful running of all events
- Complete a weekly plan of action
- To be friendly, knowledgeable and assertive with both guests and colleagues.
- To ensure that all F&B service and storage areas are hygienically clean and aesthetically pleasing.
- To work closely with the banqueting porters to ensure that all functions are prepared and ready for the appropriate time and that guest’s needs are anticipated and action is taken.
- To ensure that the department is running smoothly, to be prepared and able to assist in any area of the department that requires support.
- To have a thorough knowledge of services and facilities available in the department and be able to handle guest complaints into solutions.
- To ensure that the “Departments’ Standards of Procedures” are complete, up to date and read, understood and used by all department staff.
- To plan staffing levels cost effectively and work within set budgets.
- To recruit a high standard of staff whilst liaising with the HR Department and Operations Manager.
- To be responsible for the development of all departmental staff to meet the present and future needs of the Department and Organisation.
- To be aware of, and comply with, statutory and company requirements regarding the workplace such as health and safety, hygiene, fire prevention and licensing. To also be accountable for security in the department.
- To complete staff Rotas and plans for business
- To carry out Duty Management shifts
- Follow up and deal with any customer comments/complaints
- Greet guests on arrival
- Maintain high levels of customer service
- Maintain communication and good relationships with other departments
- Understand and comply with the company’s policy on health and safety.
- Carry out duties in a safe manner having regards for the health and safety and welfare of yourself, colleagues, guests and other persons in the hotel
- Thoroughly familiarise and comply with the company’s fire evacuation procedure, and understand your responsibilities within it
- Ensure security of any cash/ cheque/ credit and debit transactions
- Ensure the safety of personal date for employees and guests in line with GDPR
- Be an ambassador for Manor of Groves Hotel
- To ensure customer satisfaction
- Excellent oral and written skills
- Computer literate
- Numerate
- Articulate
- Meticulous with excellent attention to detail whilst under pressure
- Capable of working alone
- To work as part of a team
- A high level of accuracy and attention to detail
- Honest and trustworthy
- Respectful of others and yourself
- Polite and well mannered
- To be flexible.
- High energy levels
- Ability to deal with any situation that may arise
- Ability to produce consistently accurate work even in busy environment
Working at Manor of Groves offers a stimulating and exciting environment in which will assist to develop, share knowledge, learn new skills and progress.
If this sounds like you please do not hesitate to apply.
Pay: £28,000.00-£29,640.00 per year
Benefits:
- Canteen
- Company pension
- Discounted or free food
- Employee discount
Ability to commute/relocate:
- Sawbridgeworth CM21 0JU: reliably commute or plan to relocate before starting work (preferred)
Experience:
- managing events and conference: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Location:
- Sawbridgeworth CM21 0JU (preferred)
Work Location: In person
