We are seeking experienced Business Analysis professionals with Customer Relationship Management (CRM) System experience at both Business Analyst and Senior Business Analyst level to join the Strategic Projects Office within the PPSC. These roles will play a critical part in shaping and delivering the University’s CRM Future Project.
Whether operating at practitioner level or providing strategic leadership, you will apply strong business analysis expertise to help the University make informed decisions, realise benefits, manage risk and deliver sustainable change.
The Roles
As part of the SPO Business Analysis team, you will work closely with stakeholders across the University to support the scoping, analysis, and delivery of the next phase of the CRM Future Project, which is scheduled to run until December 2027. You will play a key role in delivering business-critical CRM systems, working collaboratively with operational colleagues, internal specialists and technical teams, as well as external suppliers.
You will apply your strong business analysis expertise to help the Project Team understand business needs and shape the design and implementation of solutions that deliver productivity improvements, operational efficiencies, and increased staff and student satisfaction. Your contribution will enable and University to make informed decisions, realise benefits, manage risk and deliver sustainable change.
Business Analyst – Grade 7 (Fixed Term till December 2027) £38,784 - £46,049
At Grade 7, you will:
Work with the project team and key stakeholders to support the discovery and analysis of Business Needs and requirements.
Apply established business analysis techniques to map processes, create User Stories with Acceptance Criteria and explore solution options.
Lead the discovery of operational data and process readiness for supplier-delivered CRMs,
Facilitate effective user testing of new CRM systems.
Engage with and influence a wide range of stakeholders to gather insight and support effective decision‑making.
Contribute analysis that underpins successful project delivery, assurance and benefits realisation.
Senior Business Analyst – Grade 8 (Fixed Term till December 2027) £47,389 - £56,535
At Grade 8, you will play a strategic leadership role and will:
Engage directly with University Executive Board members as well as senior Project Leads and Project Board members.
Translate strategic aims and objectives into practical, deliverable outcomes
Define and lead business analysis activity within the CRM Future Project, establishing clarity, shaping options and making evidence‑based recommendations.
Advise senior leaders on feasibility, impact, benefits and risk.
Take responsibility for Business Analyst work planning and the quality of business analysis outputs across the Project.
Mentor, support and advise less experienced Business Analysts within the SPO team to help build business analysis capability across the organisation.
Support governance boards with high‑quality analysis, insight and documentation.
At the strategic level, the Senior Business Analyst is not only documenting requirements, but actively shaping university‑wide decisions and long‑term transformation initiatives.
About You
To succeed as a Business Analyst, you will:
Have sound knowledge of business analysis methods and experience applying them within a large, complex organisation.
Have skills and experience in business process mapping using appropriate tools and techniques.
Be proficient at engaging with and influencing a range of stakeholders.
Enjoy working collaboratively as part of a high‑performing team.
To succeed as a Senior Business Analyst, you will:
Bring credibility, resilience and expertise to lead business analysis activity within complex strategic projects.
Have extensive experience of business process mapping and analytical techniques.
Be highly proficient at engaging with and influencing stakeholders, including at senior leadership level.
Have excellent interpersonal skills and the ability to build trusted working relationships across senior and operational teams.
Be motivated to coach and mentor others and help build organisational capability.
Be part of a team driving ambitious, institution‑wide change. At PPSC, we bring strategy, insight, planning and delivery together to build a high‑performing, forward‑looking organisation. We work collaboratively across the University to turn strategic ambitions into reality, guided by our principles of collaboration, clarity and capability.
The Business Analysis team provides a wide range of services, including:
Business relationship management
Root cause analysis
Business case development
Business and capability modelling
Requirements management
Business readiness and testing support
Enabling services
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.
What we can offer you
We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
Free counselling services through Health Assured
Cycle to work scheme
Electric vehicle salary sacrifice scheme
Staff discount at Team Bath gym
Staff discounts on postgraduate tuition fees
Staff discount on language courses
Generous employer contributory pension schemes
Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
Free entry to the Holburne Museum in Bath
Local discounts and more
A family-friendly workplace
An excellent reward package that recognises the talents of our diverse workforce
Relocation allowance
Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Find out more about our benefits hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.
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JD Senior Business Analyst
JD Business Analyst
Brochure
Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.
Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.
