About Us
Hatherley Manor Hotel is a luxurious manor house hotel and Spa set amidst 37 acres of beautiful grounds, including a unique Walled Garden, in the heart of the Gloucestershire countryside.
Who Are We Looking For
We are looking for enthusiastic and energetic individuals with a passion for the hotel industry, who will be at the forefront of the hotel representing the team and helping to deliver an unforgettable experience for our guests.
As a member of our Guest Host Team you will be that all important first and last point of contact for guests during their stay, effortlessly reflecting our hotel vision and values.
The Role You Will be Playing
You will meet and greet guests on arrival and provide them with a unique service that is tailored to their individual requirements, guaranteeing that they are provided with all of the relevant information they need to get the best out of their stay.
You will assist guests with any enquiries that they may have to ensure high levels of satisfaction are delivered and guide them to their bedrooms giving them all the relevant information they require for their stay.
You will be able to provide guests with knowledge of bedroom types, hotel and Spa facilities and locations and as you grow into the role you will become a fount of all knowledge of the hotel, Spa and food and beverage, which you’ll use to keep customers informed and enlightened during their stay.
Shifts times
Early shift 7am - 3pm, Late shift 2pm - 10pm
About You
The ideal candidate will;
· Have bags of personality and the confidence to engage with both guests and team members to build long-term rapport and create a positive environment
· Be brimming with friendliness and warmth and capable of energising our front of house operations with your infectious enthusiasm
· Embody a friendly, welcoming, enthusiastic manner so that guests feel at ease and know they can trust you to help them in any way
· Be well presented, highly-motivated and brimming with confidence, and go above and beyond to make each guests experience truly special
· Have extraordinary customer service and happily go above and beyond for our guests to ensure they have the perfect stay
· Be the perfect hotel ambassador at all times bringing our brand and company values to life whilst always maintaining the highest standards
· Work well independently as well as under supervision, whilst being motivated, polite and helpful to colleagues and guests alike at all times
· Apply great communication skills, including a good level of spoken and written English with an outstanding telephone manner and interpersonal skills
· Have a genuine passion for the hotel industry with a willingness to learn and embrace training opportunities when they arise
Benefits
. Holiday Entitlement
· Uniform provided
· Staff discount in the Spa, events and accommodation rates
· Rewards for a range of rolling incentives, like Employee Milestones, Employee of the Month, and Most Guest Mentions
· Meals on duty
· Pension Scheme
Responsibilities:
- Greet and welcome guests as they arrive at the hotel or restaurant
- Escort guests to their assigned tables or rooms
- Provide information about the establishment's services, amenities, and promotions
- Assist guests with seating arrangements and special requests
- Manage reservations and maintain an organized seating/waiting list
- Answer phone calls and respond to inquiries in a professional and friendly manner
- Coordinate with other staff members to ensure smooth operations and excellent customer service
- Handle guest complaints or concerns with empathy and resolve them promptly
- Maintain cleanliness and organization of the host/host station
Requirements:
- Previous experience in hospitality or customer service is preferred
- Excellent communication skills, both verbal and written
- Professional phone etiquette
- Strong interpersonal skills and the ability to work well in a team
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of hotel or restaurant operations is a plus
As a host/host, you will play a crucial role in providing exceptional guest services. Your warm and welcoming demeanour, along with your excellent communication skills, will contribute to creating a positive experience for our guests. If you are passionate about hospitality and enjoy helping others, we would love to have you join our team.
Job Types: Full-time, Part-time
Pay: Up to £12.71 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
Work Location: In person
