Overview
Joining our team either as a Trainee (full training will be given) or as an experienced Wireless Network Engineer, you will play a vital role in implementing and maintaining our wireless network, travelling to site locations in the Ryedale and North Yorkshire Coast area.
Basic Responsibilities
- Prepare network equipment and carry out customer installations , upgrades and repairs on site
- Complete desktop and on-site surveys for the maintenance and expansion of our broadband wireless network
- Learn to troubleshoot system and networking problems, diagnose and solve hardware and software faults
- Manage customer phone calls, emails and instant messaging correspondence
- Work at height using ladders
- Provide technical support and recommendations to customers and follow-up as needed
- Complete administrative processes using our internal software systems
- Assist with Health and Safety tasks, e.g. ladder and vehicle checks
Progressive and Advanced Responsibilities
- Work at height – Rope Access - Climbing Masts
- Provide recommendations to optimise the network and acquire skills to implement and configure such enhancements
- Develop knowledge of routing protocols and management and configuration of routers, switches etc.
- Work collaboratively with other engineers to troubleshoot, identify and resolve technical issues
- Driving of cherry pickers and operating boom lifts
- Assisting with more advanced Health and Safety Tasks – e.g. Risk Assessments and Method statements
Previous Experience
Essential experience, qualifications and personal attributes
- Customer service and administration, strong customer facing communication and written skills
- Keen interest in learning about physical hardware, networking fundamentals/ protocols and communications technology
- Computer Literate
- GCSE Maths and English, Grade 4
- Team player, reliable
- Full clean driving licence and own transport (Company van provided for business use only)
- Willingness to work overtime and out of hours
Desirable experience and personal attributes
- Previous experience of CRM systems
- Ability to work independently and manage multiple priorities
- IT Support role, service desk, help desk
- Working at Heights - Rope Access
- Troubleshooting connectivity and performance issues
- Health and safety management
- Problem Solving
- Wireless configuration
- Good local geographical knowledge
- Industry-related qualifications such as CCNA, CompTIA Network+
This job description is intended as a general indication of the main responsibilities of the job and does not include detailed instructions on how tasks are to be undertaken. You may be required to carry out additional tasks within your capability as necessitated by your changing role within the business and to meet the needs of the business.
Pay: Up to £37,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
