Reporting to the Technical Manager, the Quality Manager will be responsible for defining, implementing, and enforcing quality standards across Strategic Technology projects and, ultimately, the wider Operations function.
This role combines office-based quality management activities with regular travel to client and project sites to undertake audits, inspections, quality reviews and stakeholder engagement. The successful candidate will play a key role in ensuring consistent quality standards are embedded throughout project delivery whilst driving a culture of continuous improvement across the business.
The Quality Manager will work to ensure adherence to company standards, client specifications, and relevant industry certifications (e.g., TIA/EIA, BS/EN, ISO/IEC). This person will work within the PMO to standardise practices, mitigate project risk, and drive continuous quality improvement across the project portfolio.
The Quality Manager will work closely with the Project Directors and Operation Managers to understand their project quality concerns and to conduct ad-hoc audits, as well as with the Project Support Manager to aid the development of a complimentary, high performing pre-construction and site administration function.
The Quality Manager will have proven experience of overseeing quality aspects in Hyperscale Data Centre installations, with extensive knowledge of the associated operations processes and procedures, as well as common major milestones.
They will have strong interpersonal skills and the ability to work within the business at all levels. They will possess proven leadership skills with excellent influencing and communication skills. Meticulous attention to detail with a diligent approach to reviewing and developing quality procedures is essential for this role along with a continuous improvement mind set to always look for innovative ways of improving our service delivery.
The role will initially focus on Strategic Technology and Strategic Finance projects, ensuring consistent quality standards and assurance across these portfolios
Over time, the Quality Manager will become the Quality lead for the wider business, acting as a champion for quality management and driving a culture of continuous improvement across all operations
This role is primarily based from our London office, with regular travel to client sites and project locations as required. Travel forms an important part of the position and may include visits across the UK and, on occasion, wider EMEA project locations.
Candidates should be comfortable travelling to support project quality reviews, audits, inspections, stakeholder meetings and quality improvement initiatives throughout the project lifecycle.
What you’ll be doing as our Quality Manager:
- Standard and policy development: Establish and maintain comprehensive quality assurance policies, standards, and procedures in line with client and Onnec requirements and in accordance with industry standards.
- Audit and review: Plan and lead periodic and independent quality reviews and audits of ongoing and completed projects to assess compliance with standards.
- Risk and issue management: Monitor project risks related to quality and ensure proper mitigation strategies are implemented. Investigate and drive resolution for non-conformances and corrective actions.
- Process improvement: Analyse audit findings and project performance data to identify trends and opportunities for process improvements. Champion a culture of quality and drive initiatives that enhance project outcomes, as well as the philosophy that quality is planned in, not inspected in.
- Documentation and reporting: Develop and maintain a centralised repository for quality-related documentation, including audit reports, and quality plans. Prepare consolidated quality reports for the PMO and senior management, providing data-driven insights on performance.
- Training and support: Conduct training for project teams and contractors on expected quality requirements and standards. Work with the Project Support Team so they are equipped with the knowledge required to create project quality documentation.
- Stakeholder collaboration: Work closely with project managers, site teams, clients, and subcontractors to communicate quality expectations, address issues, and ensure alignment on quality standards throughout the project lifecycle.
- Resource and compliance oversight: Ensure that project resources responsible for quality are suitably equipped and trained to ensure compliance to the expected quality standards.
- Quality / Operational Input: Provide support and experience into the Pre-Sales teams to improve our proposals and mitigate potential quality related operational issues post award.
- Client Relations: Liaise with client representatives and external quality assurance officers during project inspections. Grow long-term relationships with clients.
- Develop, implement, and maintain sound business practices.
- Provide leadership, guidance, and assistance in all aspects of the project lifecycle.
- Effectively communicates relevant information to superiors.
- Assist in the delivery of various special projects from time to time.
- Evaluate and redesign project quality documentation, where beneficial.
What we’re looking for in our Quality Manager:
- Extensive experience in quality management (QA/QC) within Telecommunications Infrastructure Cabling, ICT, Security, or Data Centre environments
- Proven experience supporting and assuring quality on Hyperscale Data Centre projects
- Strong knowledge of quality management systems, including ISO9001:2015, with experience or awareness of its internal workings and application through scope, context, auditing, and continuous improvement
- Experience working within live project environments and conducting on-site audits, inspections and quality reviews.
- Demonstrated ability to define, implement, and embed quality standards, processes, and documentation across complex project environments
- Strong understanding of technical documentation (specifications, drawings, schematics) and industry standards
- Ability to manage multiple projects and stakeholders across design, delivery, and handover phases
- Confident communicator with the ability to deliver client-facing presentations and influence at all levels of the business
- Experience contributing to or supporting pre-sales and bid activity to mitigate downstream quality risks
- Strong understanding of project contracts, scope, and deliverables
- Working knowledge of PRINCE2 or equivalent project management methodologies
- Ability to organise and support multi-skilled teams to deliver consistent quality outcomes
- Willingness and ability to travel regularly to client sites and project locations across the UK and occasionally internationally.
If you feel you have the required skills and experience, click apply now to be considered as our Quality Manager – we’d love to hear from you!
