Job summary
Broom Road Medical Practice is looking to recruit a Receptionist / Care Navigator to join our friendly, supportive, and busy GP practice team.
This is a key front-line role within the practice. You will be the first point of contact for patients, helping to ensure they receive the appropriate care and support. The role involves working closely with our clinical and administrative staff to provide a professional and efficient service to all patients.
Main duties of the job
- Provide a welcoming and professional reception service
- Handle patient enquiries both face-to-face and over the telephone
- Book, amend and manage appointments
- Signpost patients to the most appropriate healthcare professional or service
- Maintain accurate patient records using clinical systems
- Process administrative tasks to support the practice team
- Ensure patient confidentiality is maintained at all times
About us
Broom Road Medical Practice is a small but busy GP practice committed to delivering high-quality patient care. We pride ourselves on being a supportive team and providing a friendly and professional environment for both staff and patients.
Person specification
Essential
- Excellent communication skills (verbal and written)
- Good IT skills including keyboard use and basic systems
- Ability to work independently and as part of a team
- Strong organisational skills with the ability to prioritise workload
- Flexible and adaptable to meet the needs of the practice
- Ability to work to deadlines
- High level of discretion and commitment to confidentiality
Desirable
- Previous experience working in a GP practice or healthcare setting
Additional information
- Training will be provided where required
- The role may involve covering shifts during practice opening hours
- Applicants must have the right to work in the UK
How to apply
Please apply via Indeed with your CV and a short supporting statement outlining your suitability for the role.
Job Type: Part-time
Pay: £12.71 per hour
Benefits:
Ability to commute/relocate:
- Croydon CR0 8NG: reliably commute or plan to relocate before starting work (required)
Experience:
- • GP surgery receptionist: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
