Call Handler / Patient Coordinator
Location: Crawley
Salary: £12.71 per hour
Hours: Monday to Friday, with at least one Saturday per month
About the Role
We are seeking a friendly and organised Call Handler to join a busy healthcare team in Crawley. This is a customer-focused role where you will be the first point of contact for patients, providing excellent service and ensuring appointments are scheduled efficiently.
Key Responsibilities
- Answering incoming calls from patients in a professional and compassionate manner
- Scheduling, amending, and cancelling appointments
- Handling patient enquiries and providing accurate information
- Updating patient records and maintaining data accuracy
- Liaising with healthcare professionals and colleagues to ensure smooth service delivery
- Managing a high volume of calls while maintaining excellent customer service standards
About You
- Previous experience in a call handling, customer service, or administration role
- Excellent communication and telephone manner
- Strong organisational and time management skills
- Ability to remain calm and professional in a busy environment
- Good IT skills and experience using appointment booking systems is desirable
- Empathetic and patient-focused approach
Why Join Us?
Working with First Recruitment Services offers you an incredible chance to gain experience across various industries while enjoying flexibility and great perks:
- 24/7 access to NHS approved GP telephone support and prescription services
- Access to the UK’s largest employees discount platform
- Specialist medical assistance and support hotline
- Weekly pay
- Hundreds of gym discounts
- 24/7 access to mental health crisis support and counselling
Due to the urgency of the role apply now for consideration.
Wild Recruitment Ltd T/A First Recruitment Services are acting as an employment business in relation to this assignment
Pay: £12.71 per hour
Work Location: In person
