Job Summary (full-time preferred, part-time job share option possible)
We are seeking an energetic and welcoming Front of House Patient Concierge to serve as the first point of contact for patients and visitors in a dynamic healthcare environment. This vital role combines exceptional customer service with administrative precision, ensuring a smooth and positive experience for everyone who walks through our doors.
As a key member of our team, you will manage front desk operations, assist patients with check-in procedures, and coordinate communication between patients and clinical staff. Your enthusiasm and professionalism will help foster a warm, efficient, and organised atmosphere that reflects our commitment to outstanding patient care.
In-house training provided with opportunities for progression and promotion, recognising excellence.
Duties
- Greet patients and visitors warmly, creating a friendly and professional first impression
- Manage patient check-in and check-out processes accurately and efficiently
- Answer incoming calls promptly, directing inquiries to appropriate staff or departments
- Maintain appointment schedules, confirm upcoming visits, and assist with rescheduling as needed
- Ensure all patient information is handled confidentially in compliance with privacy regulations
- Assist with administrative tasks such as filing, data entry, and updating patient records
- Coordinate with clinical staff to facilitate smooth patient flow and address any immediate needs or concerns
Experience
- Prior office experience or administrative experience is preferred to ensure familiarity with front desk operations
- Strong communication skills with the ability to interact professionally with diverse populations
- Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail
- Comfortable using office equipment such as computers, phones, and scheduling software
- Demonstrated organizational skills to manage appointments, records, and daily tasks effectively
Join us in delivering exceptional service that makes every patient feel valued and cared for! This position offers an engaging environment where your positive attitude and organisational skills will make a meaningful difference every day. You will be the first point of contact and enjoy welcoming people and helping them feel looked after.
You will combine excellent customer service with strong organisation and attention to detail, helping the clinic run smoothly day-to-day.
We are known for delivering specialist, high-quality dental care in a calm, modern environment where patient experience is at the heart of everything we do.
Please email your CV to [email protected]
We look forward to hearing from you.
Pay: From £12.71 per hour
Benefits:
- Free parking
- On-site parking
Ability to commute/relocate:
- Stroud, Gloucestershire: reliably commute or plan to relocate before starting work (required)
Location:
- Stroud, Gloucestershire (required)
Work Location: In person
