Make a Real Impact
Bevan Brittan is a leading commercial law firm. Alongside our recognised expertise in housing, local government, and health and social care, we are specialists in the construction, energy and resource management, higher education and financial services sectors.
Supported by our valued business services professionals, our award-winning and growing legal teams provide almost 2,000 organisations with commercial, corporate, property, finance, regulatory, employment and litigation (commercial and clinical negligence) legal and advisory services.
As a responsible business, we embrace four values: Relationships, Reputation, Responsible and Results. These give us a sense of purpose. They influence the decisions we make and how we work with each other. Importantly, they motivate us to deliver meaningful outcomes for our clients and the communities that we're part of.
Consistently recognised as one of The Times Best Law Firms and highly ranked across the legal directories, we are proud of our hard-earned reputation. Our 2025/26 financial results confirmed both revenue and profit growth for a thirteenth consecutive year, ensuring our ability to continue investing in our people.
Looking to the future, we're targeting ambitious growth and success. And we're looking for the best people to be part of it.
Join a team of experts and progressive thinkers
Housing is one of our core markets and focus areas for growth. Our Housing Management team operates as one team with lawyers based in all four of our offices. We advise a considerable number of registered providers, ranging from many of the top ten largest providers in the country to smaller, specialist providers and everything in between.
Whilst the majority of our work is for housing associations, we also increasingly provide housing management services to a range of other types of organisation including local authorities, care providers, the NHS, universities and charities.
The role
We have an exciting opportunity to take on a brand-new role in our Housing Management team as a Commercial Performance Manager. You will be responsible for supporting the commercial performance, operational effectiveness and continuous improvement of the team.
Working closely with Partners, legal teams and business services functions, you will lead on improving profitability, utilisation, client experience and service delivery, as well as identifying opportunities to enhance operational performance, drive continuous improvement initiatives and support delivery of the practice's strategic objectives.
Key Responsibilities
Commercial Performance
- Monitor and analyse utilisation, WIP, aged debt, write-offs and profitability across the team
- Identify trends, risks and opportunities and provide recommendations to Partners
- Support effective resource and capacity planning to maximise performance utilisation
Client Experience and Service Delivery
- Supports continuous improvement of client onboarding and client service delivery processes
- Identify opportunities to enhance the client experience and operational effectiveness of the team
- Work with partners and legal teams to resolve operational challenges affecting service delivery
- Support implementation of client- focussed improvements and best practice initiatives
- Lead client onboarding strategy
Innovation and Technology
- Own development of digital platforms and digital client solutions
- Identify opportunities for automation and process improvement
- Support the development of new services, products and delivery models
- Promote a culture of continuous improvement and innovation
Resource and Capacity Management
- Work with Partners and team leads to support effective allocation of work and resources
- Provide insight and recommendations to support resourcing decisions and future workload planning
- Lead and coordinate recruitment activity for the team, working closely with HR and recruitment teams to attract and secure high-quality talent
- Support hiring managers throughout the recruitment process, including defining requirements, participating in selection activities and ensuring a positive candidate experience
- Support the successful onboarding and integration of new joiners into the team
Stakeholder Management
- Build strong relationships with Partners, legal teams and business services functions
- Act as a trusted advisor on operational and commercial matters affecting the team
- Collaborate with stakeholders across the business to support delivery of strategic objectives
What we're looking for from you
The successful candidate will have:
- Experience of conducting risk management and implementing measures to mitigate risk
- Demonstrable operations experience, ideally in a law firm or professional services environment
- Experience of managing projects in an operational context
- An ability to harness technology and systems to optimise efficiency
- A continuous improvement mindset
- Excellent organisation and time management skills
- Experience in tracking, analysing and presenting financial and other data
- Adaptability and flexibility
- A collaborative, team-focused approach
- Excellent verbal and written communication skills
Work with approachable people
When we ask colleagues what makes Bevan Brittan a great place to work, the most popular thing they say is "the people". The overwhelming consensus is that we make time for each other. We welcome questions and support each other. Naturally, we look for new colleagues who align with our values.
Supported to be your best
Hybrid working
We operate a hybrid working model based on the needs of our clients, teams and people. Our core business hours are 9am - 5:15pm Monday to Friday, but we're open to our people working more flexibly around those times and welcome a conversation with you if you have any questions about this. We try to offer you the flexibility to work your week in a way that suits you.
Learning, Development & Progression
We're committed to supporting your professional and personal development needs.This means that we offer a range of tailored training courses and you will have lots of opportunity to learn from those around you. We actively encourage progression and this is reflected in our annual review and promotion processes. You will be supported by your line manager to achieve your full potential.
Wellbeing
As a Bevan Brittan employee, you'll have access to a variety of services that support your wellbeing. We've pledged our commitment to The Mindful Business Charter and lots of our people contribute to our Wellbeing Responsible Business strand, which organises an annual calendar of wellbeing events and initiatives.
Benefits
- A minimum of 25 days holiday (plus the option to buy up to an additional 5 days)
- Discretionary bonus scheme
- Generous pension scheme
- Private medical insurance through Vitality
- Biennial private health assessment through Nuffield Health
- Life assurance
- Access to Employee Assistance Programme
- Cycle to work scheme
Embracing our differences and valuing inclusion
Our shared aim is that everyone is welcome and can feel comfortable being themselves at Bevan Brittan. To support this, we actively value and promote equality, diversity and inclusion in everything that we do. You'll be empowered and supported through our employee led networks, diverse colleagues, and a broad range of firmwide initiatives.
Recognising the unique contributions that a diverse workforce can bring to our business, we encourage applications from people of all backgrounds. We take great pride in being a Disability Confident Employer. If you need any adjustments throughout the recruitment process or have any questions, please get in touch with our recruitment team by emailing [email protected]
Acting responsibly, now and for the future
To us, being a responsible business is second nature; a core part of Bevan Brittan's identity. Our colleagues are heavily involved in shaping and delivering activity across the four pillars of our Responsible Business strategy : Community Engagement; Environmental Sustainability; Equality, Diversity & Inclusion; and Wellbeing.
Our people deliver pro bono legal work for charities and not-for-profit organisations. We play an active role in our local communities and donated £100,000 across our four regional office charities last year. We are also proudly carbon neutral. We've achieved the UN's Climate Neutral Now accreditation and our environmental sustainability plan focuses on achieving our net zero carbon target by 2040.
Collectively, the four pillars ensure we look after our colleagues' wellbeing; offer an environment in which everyone can progress on merit, give something back to the communities in which we work; and protect the environment.
