Tenant Care Advisor (M/F/D)
At ista, we support property owners and managers in making their buildings fit for the future and kind to the planet. That includes tracking and billing energy consumption in a way that's easy to grasp, to help save energy and cut CO2 emissions. With over 6,000 employees in more than 20 countries, we're committed to making it happen. Join us and help shape tomorrow, secure in the knowledge that you're part of a company that also offers you the flexibility of agile successful working practices.
Everyone is welcome at ista, regardless of age, gender, back-ground, sexual orientation, religion or disabilities. We're proud to be part of a diverse team. Fostering a culture of team spirit and togetherness, we are always there for one another. We set great store by ensuring a healthy work-life balance for our people. Plus, we offer each and every employee the opportunity to pursue further training and personal development.
Here's what your responsibilities in the role would look like:
- Communicate with customers via phone and email
- Resolve any customer queries and complaints, recognising when complaints need to be escalated to management
- Discuss invoices and accounts with customers
- Take and process personal payment information from customers and ensure the information is kept safe, secure and confidential
- Contact customers to verify account information
- Adhere to GDPR processes when dealing with customer and tenant information
- Schedule engineer appointments with customers
- General administrative duties
What we require of you:
- Prior non-face-to-face customer service experience
- Experience with Microsoft Office including high proficiency with email communication and good numerical skills
- Strong communication skills both written and verbal
- Display exceptional interpersonal skills, particularly when interacting with customers on the phone
- An effective time manager, multi-tasker and displaying excellent communication skills is essential
- A resilient nature with experience working in a high-pressured environment
What we offer you:
- 22 days holiday per annum (Jan-Dec) rising by 1 day per full year employed until 25 days holiday have been awarded (exc. BH's)
- Volunteer opportunities
- A hybrid working arrangement enabling flexible working between our office and home - 3 days per week in the office, flexibility required to meet business needs which may mean additional office days
- A competitive salary with salary sacrifice pension plan, critical illness and group life cover
- Eligibility to participate in the company bonus scheme
- Employee Assistance Programs and Employee Benefits Platform
- International annual soccer tournament with minimal employee contribution required (held in Europe)
Pay: Up to £26,500.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
Ability to commute/relocate:
- Cambridge CB22 4QH: reliably commute or plan to relocate before starting work (required)
Experience:
- Phone customer service: 2 years (required)
- Email customer service: 2 years (required)
- Query resolution : 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Cambridge CB22 4QH
