Department: Manchester, Service Delivery
Location: Manchester
Closing Date: August 24, 2026
We’re Metroline Manchester, the newest addition to the Bee Network, buzzing in Greater Manchester since January 2025!
Back in March 2024, we were thrilled to have won four franchise contracts by the Greater Manchester Combined Authority (GMCA) – and just like that, we got to work bringing our services to life. We now operate over 200 routes on behalf of Transport for Greater Manchester (TfGM) from Hyde Road (Head Office), Tameside, Sharston and Wythenshawe depots.
But who are we, really?
Well, our roots go back to 1994 when Metroline first hit the roads of London. Fast forward to today, and we’re proud to be the second largest bus operator in the capital, running around 17% of the city’s scheduled services. Not too shabby, right?
Since 2000, we’ve been part of the global transport powerhouse ComfortDelGro, which operates in 13 countries with a fleet of over 54,000 vehicles and a team of 24,000+ colleagues worldwide.
Here in the UK, our 6,000-strong team helps over one million customers get where they need to go every single day – and now, we’re doing it in Manchester too!
Hop on board – we’re just getting started. ✨
Location: Flexibility required to cover all our depots Hyde Road, Tameside, Sharston, Wythenshawe + TfGM Head Office and mobile
As a Performance Supervisor you will work closely with the wider Network Performance and Service Delivery team and will be responsible for monitoring and ensuring the punctuality, quality, and overall performance of our bus services. You will become a crucial part of the business as the role is essential in maintaining the high standards expected across the Bee Network.
Responsibilities
- As a Performance Supervisor you will monitor live service performance across the routes at your local depot in accordance with route control strategies.
- Make live interventions and adjustments to service operations to ensure delivery targets are met.
- Coordinate with the Depot Supervisors and TfGM control centre to address and resolve issues promptly.
- Facilitate clear and effective communication between all stakeholders to enhance operational efficiency.
- As a Performance Supervisor you will also provide feedback and recommendations to the Network Performance Team Leader to support strategic planning and decision-making.
- Build a strong rapport with drivers, providing support and guidance whilst they are on the road.
Full time 38 hours per week – permanent contract
Flexibility required for hours/days worked (including weekends) in line with
operational requirements.
To apply
Please email a covering letter of application and CV to the Manchester Talent Acquisition Team, [email protected]
Applications
Applications should include:
- the reasons you are applying for the post;
- examples of how you meet the skills;
- any relevant qualifications or experience.
