About Cedar Care Group
Cedar Care Group delivers housing management and tenancy support services, working alongside local authorities and community partners to help individuals maintain secure accommodation and develop the skills needed for independent living.
We are seeking a compassionate, organised, and proactive Housing & Wellbeing Officer to join our Leicester team. This role is ideal for someone who enjoys working directly with people, providing practical support, and helping residents overcome barriers to maintaining their tenancy.
About the Role
As a Housing & Wellbeing Officer, you will provide day-to-day support to residents living within our accommodation services. You will help individuals manage tenancy responsibilities, access relevant services, develop independence, and maintain a safe and positive living environment.
You will work closely with residents, internal teams, and external agencies to provide effective housing-related support while ensuring accurate records, compliance requirements, and safeguarding procedures are maintained.
Key Responsibilities
- Develop trusting and professional relationships with residents.
- Provide practical housing support based on individual needs and agreed support plans.
- Assist residents with tenancy matters, budgeting, appointments, and accessing community services.
- Encourage residents to develop confidence and independent living skills.
- Support residents in understanding their responsibilities as tenants.
- Complete regular welfare and property visits.
- Identify and report repairs, maintenance concerns, and health and safety issues.
- Carry out routine property checks in line with company procedures.
- Maintain accurate case notes, records, and support documentation.
- Work collaboratively with councils, support agencies, and other professionals.
- Identify and report safeguarding concerns appropriately.
- Promote a safe, respectful, and positive environment for residents.
- Attend team meetings, training sessions, and service reviews.
- Follow company policies relating to GDPR, safeguarding, health and safety, and professional conduct.
What We're Looking For Essential
- Excellent communication and relationship-building skills.
- Ability to communicate effectively with people from different backgrounds.
- Strong organisational skills and ability to manage competing priorities.
- Good attention to detail and accurate record-keeping skills.
- Basic IT skills, including Microsoft Office.
- Ability to work independently while also contributing to a team.
- Professional, approachable, and reliable attitude.
- Ability to remain calm and solution-focused when dealing with challenging situations.
- Understanding of confidentiality and professional boundaries.
Desirable
- Previous experience in housing support, tenancy sustainment, supported accommodation, social care, customer service, or similar roles.
- Knowledge of safeguarding practices and housing-related support.
- Experience supporting individuals with different needs and backgrounds.
Requirements
- Full UK Driving Licence required.
- Enhanced DBS check required.
- Ability to work on-site in Leicester.
What We Offer
- Full-time and part-time opportunities.
- Structured induction and ongoing training.
- Opportunities for professional development and career progression.
- Supportive and collaborative working environment.
- Employee wellbeing support.
- Paid annual leave.
- Company pension (where applicable).
Preferred Experience
- Housing support, tenancy support, social care, customer service, or community support experience preferred.
- Minimum 2 years' relevant experience desirable
Pay: Up to £26,000.00 per year
Work Location: In person
