We are looking for an experienced Bar Supervisor to join our team at our busy city-centre hotel and bar.
This is a hands-on supervisory role for someone who is confident leading a team, delivering excellent customer service and ensuring the bar and wider venue operate smoothly throughout the day and night.
The role involves a varied shift pattern across a 7-day operation, including breakfast shifts, daytime service, evenings and late closes. Flexibility is therefore essential.
As Bar Supervisor, you will be responsible for the day-to-day running of the bar. You will lead by example, ensure standards are maintained and take ownership of the venue when you are the supervisor on duty.
Oversee the day-to-day operation of the bar and venue, ensuring a consistently high standard of service.
Supervise, support and motivate bar and hospitality team members during shifts.
Act as a senior member of the team and take responsibility for the venue when on duty.
Open and close the venue to the required company standards.
Carry out opening and closing procedures, including cashing up.
Supervise breakfast service when required and ensure guests receive a high standard of service.
Ensure the bar is fully prepared for service, appropriately stocked and presented to a high standard.
Monitor service throughout the shift and respond quickly to operational issues.
Deal confidently and professionally with customer queries, complaints and incidents.
Ensure staff follow company procedures, licensing requirements, health & safety standards and responsible alcohol service practices.
Monitor staff performance and feedback to assistant bar manager where needed
Ensure staff are carrying out their allocated duties and that tasks are completed correctly and on time.
Maintain high standards of cleanliness, presentation and organisation across the bar and relevant guest areas.
Monitor stock levels and assist with stock rotation, deliveries and stock control.
Ensure appropriate records, checklists and shift handovers are completed.
Communicate effectively with the hotel reception, housekeeping, kitchen and management teams.
Deal appropriately with incidents involving customers or staff and ensure these are reported and escalated where necessary.
Support the Bar Manager with maintaining consistent service and operational standards.
Take ownership of the shift and ensure the venue is left ready for the next team.
Essential:
Minimum 1 year's experience working in a Bar Supervisor or equivalent supervisory role.
Strong knowledge of bar and hospitality operations.
Previous experience supervising and leading a team.
Confident making decisions and taking responsibility when managing a shift.
Excellent customer service and communication skills.
Ability to remain calm and professional in a busy environment.
Good organisational skills and attention to detail.
Reliable, punctual and able to demonstrate a strong work ethic.
Ability to deal confidently with difficult situations, customer complaints and staff issues.
Understanding of responsible alcohol service, health & safety and relevant licensing requirements.
Flexibility to work across a 7-day rota, including mornings, breakfast shifts, evenings, weekends and late-night closes.
We are looking for someone who is hands-on, reliable and proactive, rather than someone who simply oversees the team.
You should be comfortable taking ownership of the venue, ensuring that jobs are completed, standards are maintained and issues are dealt with rather than left for someone else.
You will be expected to lead by example, communicate clearly with your team and take responsibility for the operation of the venue while you are on shift.
Competitive salary based on experience
Full-time position
Varied shifts across a 7-day operation
Opportunity to work within a busy city-centre hotel environment
Training and development opportunities
Staff benefits and discounts
Supportive management team and opportunities for progression
If you are an experienced Bar Supervisor who enjoys taking responsibility, leading a team and delivering excellent service, we would love to hear from you.
