Claims & Service Adviser
Shoeburyness, Essex (Office Based) | Full Time Monday to Friday 37.5 hours | Immediate Start
Salary ranging from £26,000-£28,000PA OTE
One to One Personnel is recruiting on behalf of a well-established and innovative insurance provider seeking a Claims & Service Adviser to join their growing team.
This is a fantastic opportunity to work across a variety of insurance products, handling claims, customer service, sales support, and complaints management. If you're looking for a role that offers ownership, variety, and the chance to make a real impact, we'd love to hear from you.
What You'll Be Doing
· Managing gadget, mobile phone, travel insurance and ticket protection claims
· Supporting customers with policy queries, renewals, cancellations, and payments
· Handling customer complaints professionally and efficiently
· Liaising with underwriters, repair partners, finance teams, and other internal departments
· Taking ownership of cases from start to finish to ensure excellent customer outcomes
What We're Looking For
· Previous claims handling or customer service experience within a regulated insurance environment
· Excellent communication skills, both written and verbal
· Strong attention to detail and organisational skills
· Positive, proactive, and customer-focused approach
· Ability to manage multiple tasks in a fast-paced environment
· Good Microsoft Word and Excel skills
Desirable Experience
· Complaint handling experience
· Fraud investigation knowledge
· Additional language skills
Why Apply?
· Join a forward-thinking and growing organisation
· Varied role with genuine responsibility
· Friendly and collaborative working environment
· Opportunity to contribute ideas and improve processes
· Immediate start available
If you have the relevant skills for this role, please contact One to One Personnel on 01702 464 444 or email Julie or Aimee at [email protected] or [email protected].
This vacancy is being advertised by One to One Personnel on behalf of our client. Company details will be disclosed during the recruitment process.
Pay: £26,000.00-£28,000.00 per year
Benefits:
Experience:
- Insurance Claims: 3 years (required)
- FCA environment : 2 years (preferred)
Work Location: In person
