Overview
We are seeking a dynamic and experienced Convenience Store Supervisor to oversee daily operations and ensure exceptional customer service. The ideal candidate will possess strong leadership qualities, excellent organisational skills, and a comprehensive understanding of retail management. This role offers an opportunity to lead a team within a fast-paced environment, ensuring smooth store functioning and driving sales growth. The position is paid and suitable for individuals with supervisory experience and a passion for retail excellence.
Duties
- Supervise daily store operations, ensuring adherence to company policies and standards
- Lead, motivate, and manage store staff to achieve sales targets and deliver outstanding customer service
- Oversee merchandising activities, including stock organisation and presentation optimisation
- Manage inventory levels, organise stock replenishment, and conduct regular stock checks
- Handle customer enquiries, complaints, and feedback with professionalism and courtesy
- Implement promotional campaigns and sales initiatives to increase store revenue
- Ensure compliance with health and safety regulations within the store environment
- Maintain accurate administrative records related to sales, staff schedules, and stock management
- Train new staff members on store procedures, customer service standards, and safety protocols
Skills
- Multilingual or bilingual abilities are highly desirable to serve diverse customer bases effectively
- Proven management experience within retail or convenience store settings
- Strong team management skills with the ability to supervise staff efficiently
- Excellent leadership qualities with the capacity to motivate and develop team members
- Exceptional communication skills, including phone etiquette and interpersonal interaction
- Organisational skills to manage multiple tasks simultaneously and prioritise effectively
- Experience in merchandising, sales management, and promotional activities
- Good time management skills to ensure smooth daily operations
- Administrative experience for maintaining accurate records and reports
- Ability to demonstrate professionalism, organisational prowess, and a proactive approach in a busy retail environment
Pay: £12.21-£13.00 per hour
Benefits:
- Employee discount
- Store discount
Work Location: In person
