The Donalds Group are a family-run automotive business founded in 1950, operating eight franchised car dealers throughout East Anglia including Mazda, Volvo, Kia and MG. Offering new and used car sales and aftercare, we consider ourselves to be an ambitious and progressive employer, with the belief that our performance is directly related to how we care for our people, staff being our most important asset. With this in mind, we recognise our employees need for personal growth through good management and training, a healthy work-life-balance and fair remuneration.
The role
An opportunity has arisen to join a successful team here at Donalds Ipswich Volvo. Volvo is one of the fastest-growing automotive brands in the UK, boasting a modern value for money range of vehicles that includes a full range of Electric, Hybrid and Petrol models.
Reporting to the Service Manager, you will:
- Be booking in service, maintenance, and MOT work
- Greeting customers visiting the dealership for aftersales work and meeting their expectations for quality of customer service that you would expect from a premium brand.
- Comply with manufacturer standards to help the dealership and department meet required KPI’s, and targets
- Maintain good housekeeping, administrative and organisation to aid your working day
- Go beyond the standard duties of your role to ensure your customer is satisfied and maintains a positive view of both Donalds and the manufacturer.
- Be a reliable and considerate member of the wider service team, treating others how you would wish to be treated yourself.
- Liaising with the workshop to ensure jobs are logged, received, monitored and completed to schedule and meet customer expectations.
- Be proactive of opportunities to upsell.
What we are looking for:
- Proven experience in a Service Advisor or similar customer service role (automotive experience preferred.
- Excellent communication skills
- Ability to work in a fast-paced, customer driven environment.
- Strong IT skill sand attention to detail.
- Passion for delivery a premium service experience.
Other requirements
- A full driving licence is essential
Work schedule: Monday to Friday, 08:00 to 17:30 and every other Saturday, 08:00 to 12:00.
Salary: Competitive salary plus commission based on experience.
Benefits
- 25 days holiday plus bank holidays, rising to 28 days after three years’ continuous service.
- Accredited training
- Onsite parking
- Employee discount across all Group companies, including special offers.
- Employee Assistance Programme.
Work location: On site
Benefits:
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Experience:
- Sales Advisor or Similar: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
