Join Our Team
At Fosters Funeral Directors, we understand that arranging a funeral is one of the most important and emotional decisions a family can make. We are looking for a compassionate, organised and customer-focused Funeral Arranger to support families through every stage of the funeral planning process.
This is a rewarding opportunity for someone who takes pride in delivering exceptional service, building trusted relationships and ensuring every family receives the highest standard of care and support.
About the Role
As a Funeral Arranger, you will be the first point of contact for many of our clients, guiding them through funeral arrangements with empathy, professionalism and attention to detail. You will work closely with operational teams, and local communities to ensure every funeral service is arranged seamlessly and delivered to the highest standard.
Alongside supporting bereaved families, you will be responsible for administrative processes, maintaining accurate records, handling financial transactions and promoting the full range of funeral products and services available.
Key Responsibilities
Customer Care & Funeral Arrangements
- Welcome families and customers, identifying their needs and providing appropriate guidance on funeral products and services.
- Conduct funeral arrangement meetings and explain available options with sensitivity and professionalism.
- Present the Fosters service proposition in line with company procedures, ensuring customers are supported in making informed decisions.
- Manage customer enquiries and expectations throughout the funeral planning journey.
- Collect and accurately record all information required to arrange and deliver funeral services.
- Be available during normal office hours to support customer visits and, where appropriate, assist with preparations within the Funeral Home.
Sales & Service Development
- Promote and explain the full range of funeral products and services, including:
- Funeral packages and services
- Memorial masonry products
- Pre-Paid Funeral Plans
- Identify opportunities to support customers with additional products and services while maintaining a caring and sensitive approach.
- Uphold and promote the Fosters brand and reputation through exceptional customer service.
Administration & Financial Management
- Maintain accurate customer, funeral and service records on company systems.
- Ensure all systems and databases are updated promptly and accurately.
- Produce invoices, process payments and administer cash handling procedures in accordance with company policies.
- Manage clerical and administrative processes within the Funeral Home to ensure smooth day-to-day operations.
- Liaise with funeral logistics teams and colleagues to coordinate funeral arrangements effectively.
Stakeholder Management
- Liaise with clergy, local authorities, crematoria, cemeteries and other external organisations to secure essential funeral-related services.
- Build and maintain professional relationships with key stakeholders to ensure excellent service delivery.
Funeral Home Standards
- Assist in maintaining a safe, secure and welcoming Funeral Home environment.
- Support general housekeeping and cleanliness standards across both public and private areas of the premises.
- Report any building, equipment or maintenance issues to management.
Learning & Development
- Participate in all required training and development activities.
- Continuously develop knowledge and skills to ensure excellent service delivery and professional growth.
Regulatory Responsibilities
As part of this role, you will:
- Read, understand and comply with all relevant conduct rules and regulatory requirements.
- Successfully complete all required FCA-regulated training.
- Maintain the required 15 hours of Continuing Professional Development (CPD) annually.
- Adhere to all company policies, procedures and regulatory obligations when carrying out regulated activities.
What We're Looking For
Essential Skills & Experience
- Excellent customer service and communication skills.
- Empathetic, caring and professional approach when supporting bereaved families.
- Strong organisational and administrative skills with a high level of accuracy.
- Ability to manage multiple tasks and deadlines effectively.
- Confident using computer systems and maintaining accurate records.
- Professional and courteous manner when dealing with customers and external organisations.
- Ability to work independently and as part of a team.
Desirable
- Previous experience in funeral services, customer service, administration, hospitality or a caring profession.
- Experience handling sensitive or emotional customer situations.
Our Values
We are committed to providing outstanding care, professionalism and support to every family we serve. In return, we offer a supportive working environment where colleagues are encouraged to develop, grow and make a meaningful difference in their community.
Diversity & Inclusion
We are committed to building a diverse and inclusive workplace and welcome applications from people of all backgrounds.
If you're looking for a meaningful career where you can make a genuine difference to families at their time of need, we'd love to hear from you.
Pay: £27,807.00 per year
Benefits:
- Bereavement leave
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
Application question(s):
- Do you have experience working in a customer-facing role?
- How many years of customer service experience do you have?
- Do you have experience using computer systems to maintain accurate records and customer information?
Work Location: In person
