Job Introduction
- 20.5 hours per week
-
12 hour shifts, days, nights and weekends
-
Part of a 7 fixed day roster - approx 2 x shifts a week - 05:30 - 17:30 or 17:30 - 05:30
-
£12.96 per hour
-
Free Car parking
Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is Portsmouth, PO1 4QT
Job Introduction:
Be the welcoming face of our service. Support a busy 24/7 operation. Make every interaction count.
As a Receptionist with Sodexo at HMNB Portsmouth, PO1 4QT, you’ll play an important role in supporting the Accommodation Reception within a busy Ministry of Defence environment.
Working as part of a friendly and supportive reception team, you’ll help ensure the service runs smoothly around the clock, providing a professional and welcoming first point of contact for Naval personnel, visitors and colleagues using the accommodation services.
From welcoming arrivals and supporting accommodation check-ins and check-outs to answering enquiries, managing post and liaising with internal teams, you’ll be at the heart of the day-to-day reception operation. You’ll need to be organised, approachable and comfortable working independently, particularly during night and weekend shifts.
This is a great opportunity for someone with strong customer service skills who enjoys working with people and wants a part-time role with a regular fixed rota. Previous reception experience would be beneficial, but it isn't essential – if you have the right attitude and customer-focused approach, full training will be provided.
What you’ll do:
-
Provide a friendly, professional and welcoming reception service to Naval personnel, visitors and colleagues.
-
Meet and greet people arriving at reception and respond to general enquiries.
-
Support accommodation arrivals and departures, including completing relevant paperwork and carrying out check-ins and check-outs.
-
Answer incoming telephone calls and provide accurate information and assistance.
-
Manage incoming and outgoing post as required.
-
Liaise with the accommodation booking team, Navy accommodation teams and other internal and external customers.
-
Maintain excellent customer and client relationships and communicate effectively with the wider team.
-
Handle personal and sensitive information with discretion and strict confidentiality, following data protection and security requirements.
-
Maintain a clean, tidy and professional reception environment.
-
Follow all relevant Sodexo procedures, site requirements and health and safety standards.
-
Support the wider reception operation, including additional overtime to cover annual leave or sickness where required.
What You Bring:
-
A friendly, approachable and customer-focused manner.
-
Good verbal and written communication skills.
-
Strong organisation and time management skills.
-
Confidence dealing with a variety of people and responding to enquiries professionally.
-
Good working knowledge of Microsoft applications, including Outlook.
-
The ability to work independently and use your initiative when required.
-
Reliability and flexibility to work as part of a rota covering days, nights and weekends.
-
The ability to handle confidential information appropriately.
-
Previous experience within reception, hospitality, customer service or another customer-facing environment would be beneficial, but isn't essential.
-
Previous experience of shift work would be advantageous.
-
A willingness to learn – full training will be provided on the internal and MOD accommodation systems used within the role.
You’ll be joining a supportive team in a unique working environment, with the opportunity to work alongside military personnel while developing your customer service and reception experience.
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
-
Mental health & wellbeing support
-
Employee Assistance Programme for personal, legal, and financial advice
-
24/7 virtual GP & lifestyle rewards
-
Discounts for you & family
-
Financial tools & retirement plan
-
Cycle to Work & Paid volunteering day
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
