Partner Based Patient Services Administrator
Location: Maidenhead (Hybrid Working, minimum 2 days in the office)
Salary: Competitive + benefits
Join Apodi and Help Make a Difference to Patients' Lives
Are you an experienced administrator with excellent organisational skills and a passion for delivering outstanding service? Do you enjoy working in a fast-paced environment where your work directly supports patients and healthcare professionals?
At Apodi, we are looking for a compassionate, proactive, and detail-oriented Partner-Based Patient Services Administrator to join our growing team. This is an exciting and newly created opportunity to play a key role in supporting healthcare programmes that positively impact patients across the UK.
About the Role
As a Partner-Based Patient Services Administrator, you will be at the heart of our operational team, providing essential administrative support across our healthcare projects. Acting as a central point of contact for patients, carers, nurses, NHS Healthcare Professionals, and particularly our partner organisations, you will help ensure the smooth delivery of safe, effective, and patient-centred care.
This is a varied role that requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities within a busy and supportive team environment.
About Apodi
Founded in 2006, Apodi is a specialist healthcare solutions provider focused on developing and delivering innovative programmes on behalf of our pharmaceutical clients.
Everything we do is centred around improving patient outcomes and creating value for patients, the NHS, and the pharmaceutical industry.
Our Values
Caring
We put patients at the heart of everything we do.
Candid
We build honest, transparent relationships based on trust and integrity.
Performing
We strive for excellence and deliver exceptional results for our clients, patients, and colleagues.
Key Responsibilities
- Prepare and distribute patient documentation for partner organisations ahead of appointments.
- Process appointment outcomes and communicate information to NHS HCPs.
- Manage patient appointments, cancellations and related administration using Apodi’s Patient Management System
- Act as a first point of contact for patients and carers via telephone and email
- Support the management of NHS email inboxes and incoming queries.
- Maintain accurate patient records and data in line with GDPR requirements.
- Assist with adverse event reporting and pharmacovigilance processes.
- Ensure compliance with company SOPs, client and partner requirements, and healthcare regulations.
- Escalate clinical or admin concerns appropriately.
- Support audits, reporting activities and continuous service improvement initiatives.
About You
We are looking for someone who is:
- Highly organised and able to manage multiple priorities effectively.
- Detail-oriented with excellent accuracy and attention to detail.
- A strong communicator with excellent written and verbal communication skills.
- Confident speaking with patients and healthcare professionals over the telephone.
- Proactive, adaptable, and keen to learn new systems and processes.
- A team player who builds positive working relationships with colleagues and stakeholders.
- Passionate about providing excellent customer service.
Essential Requirements
- Previous administration experience.
- Strong customer service skills.
- Ability to handle confidential and sensitive information appropriately.
- Excellent time management and organisational skills.
- Experience working effectively as part of a team.
- GCSE (or equivalent) Grade 4/C or above in English and Maths.
- Good working knowledge of Microsoft Office applications, including Word, Excel, and Teams.
Desirable
- Experience working within a healthcare environment.
- Familiarity with patient management systems.
- Understanding of healthcare administration processes.
What We Offer
- Competitive salary range (depending on experience)
- Hybrid working model
- Flexible working arrangements and excellent work-life balance
- Company pension scheme
- Life assurance
- Supportive and collaborative working environment
- Opportunity to make a genuine difference to patients' lives
Interested?
If you would like to find out more about this opportunity, please contact:
Rebecca King [email protected]
01628 500897
Apply today and join a team dedicated to improving patient outcomes through exceptional care and service.
Pay: £26,000.00-£28,000.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
Work Location: Hybrid remote in Maidenhead SL6 7QU
