Property Services Officer
37 Hours per week
£31,993.06
What are we looking for?
We are looking for an organised and customer-focused Property Services Officer to join our Property Services Team. You will play a key role in ensuring our tenants receive an effective and responsive repairs service by coordinating, monitoring, and administering day-to-day repairs and maintenance activities.
What does this rewarding role involve?
✅ Administering day-to-day repairs from initial report through to completion.
✅ Raising repair orders and allocating work to contractors and operatives.
✅ Monitoring repair progress and ensuring works are completed within agreed timescales.
✅ Providing excellent customer service and being a first point of contact for tenants reporting repairs.
✅ Liaising effectively with contractors, tenants, colleagues, and external agencies.
✅ Maintaining accurate property, repairs, and contractor records.
✅ Assisting with compliance and planned maintenance administration when required.
✅ Monitoring contractor performance and escalating issues where necessary.
✅ Processing invoices and ensuring repairs expenditure is recorded accurately.
✅ Supporting the Property Services Team in delivering safe, well-maintained homes.
About You
We are looking for someone who is passionate about delivering excellent services to tenants and who can help ensure our homes are maintained to a high standard.
You will:
- Have experience in an a repairs administrative role, ideally within housing, property or maintenance.
- Be highly organised with excellent attention to detail.
- Have strong IT skills and experience using databases and Microsoft Office applications.
- Be able to manage competing priorities and work to deadlines.
- Have excellent communication and customer service skills.
- Be confident working independently and as part of a team.
- Be proactive, solution-focused, and able to build positive working relationships.
- Have an understanding of responsive repairs processes (desirable but not essential).
About Us
Hull Churches Housing Association is a local social landlord managing around 500 properties across Hull and the East Riding. We pride ourselves on the quality of our homes and the services we deliver.
We are a Disability Confident and Mindful Employer, committed to the wellbeing and development of our employees.
We offer:
- Competitive salary.
- Generous annual leave entitlement, including additional leave for your birthday and long service.
- Training and development opportunities.
- Employee Assistance Programme (EAP).
- Free parking.
- Flexible working discussions welcomed.
- Pension scheme.
- DBS provided at no cost.
- Staff discount schemes.
- A supportive and friendly working environment.
If this sounds like the job for you, and you have what we are looking for, apply now by sending your CV to [email protected]. A job full job description is available on request.
Pay: £31,993.06 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Application question(s):
- Experience working in a repairs administrative role, in a housing, property or construction environment
Work Location: In person
