How to Apply:
Please forward your CV with a covering letter. In your letter you should provide a brief explanation of how your skills, knowledge and experience match each of the 5 areas of responsibility shown in bold.
If you do not provide a cover letter, your application will not be considered, and you will not be invited for interview.
Please send your CV and letter to: [email protected] as soon as possible. We will close to applications early if there is a high level of interest.
Carer Support Team Lead
Responsible to: Carer Services Manager
Place of Work: Worcester Office (hybrid working by agreement)
Hours of Work: 22.5 hours per week, worked over 3 days including a Friday
Contract Type: Permanent
Pay Scale: £17,384 per annum for part time hours
About us
Carers & Communities (C&C) is a registered charity which was founded in 1997. We act as an independent source of information, advice and support for unpaid carers across the county.
Job Overview
Sharing responsibilities with another Team Lead, you will be working as part of the Worcestershire Carers Hub Team. The role holder will:
1. Provide day-to-day leadership, operational oversight and quality assurance of carer support services.
2. Lead a team of Carer Advisors delivering frontline assessments, advice and support, ensuring services are high-quality, strengths-based, outcome-focused and compliant with statutory requirements.
3. Combine team leadership, service coordination, performance management and continuous improvement, using data, insight and partnership working to achieve positive outcomes for unpaid carers.
Key Objectives:
1. Deliver high-quality, person-centred and strengths-based support services.
2. Lead, support and develop a high-performing Carer Advisor team.
3. Ensure compliance with Care Act duties, quality standards and organisational policies.
4. Use data and insight to manage performance and drive improvement.
5. Strengthen partnership working and promote services to carers and stakeholders.
Main Duties and Responsibilities
1. Leadership and Line Management
· Provide day-to-day leadership and line management to Carer Advisors, including supervision, appraisals and ongoing development support.
· Provide practice-based supervision and guidance, ensuring high-quality, person-centred and strengths-based delivery.
· Ensure staff have the skills, knowledge and training required to meet the needs of carers.
· Foster a positive, inclusive and high-performing team culture.
· Act as the first point of contact for team issues, resolving them effectively.
· Plan and facilitate regular team meetings and reflective practice sessions.
2. Service Delivery and Operations
- Oversee the delivery of frontline services delivered by Carer Advisors, including:
- Carer assessments and reviews
- Strengths-based support planning
- Provision of information, advice and support
- Ensure effective coordination and oversight of duty systems, including helplines, triage, referrals, webchat and rota-based services.
- Work closely with the Carer Services Manager to manage workload, capacity and resource allocation.
- Monitor workflow across the service to ensure timely, appropriate and equitable responses to carers.
- Ensure carers receive a consistent, high-quality and responsive service across all access channels.
3. Performance, Data and Quality
- Produce and review regular performance dashboards, identifying trends, risks and opportunities.
- Monitor and manage team performance against KPIs and contractual targets.
- Ensure accurate, timely and high-quality recording of all activity and casework.
- Oversee quality assurance of assessments, reviews and support plans, ensuring compliance with:
- Care Act requirements
- CQC standards
- Internal quality frameworks
- Lead audit processes and reflective practice activity, embedding continuous learning and improvement
- Use data and insight to inform decision-making and service development.
- Ensure compliance with organisational policies, including safeguarding, GDPR and confidentiality.
4. Service Development and Continuous Improvement
- Lead the identification, planning and implementation of service improvements and new initiatives.
- Use insight from carers, Carer Advisors, data and partners to shape service development.
- Identify gaps in provision and opportunities to improve pathways and outcomes.
- Support innovation and transformation across carer services.
- Embed a proactive culture of continuous improvement across the team.
5. Partnership and Stakeholder Engagement
- Build and maintain strong relationships with external stakeholders, including statutory and voluntary sector partners.
- Represent the organisation and service in meetings, forums and community engagement activities.
- Promote carer services and increase awareness of carers’ needs.
- Support effective multi-agency working to ensure joined-up, coordinated support for carers.
6. General Responsibilities
- Maintain high standards of professionalism, organisation and accountability.
- Work within safeguarding, equality, diversity and confidentiality frameworks.
- Participate in supervision, training, team meetings and organisational events.
- Ensure effective use of resources and contribute to organisational objectives.
- Work flexibly to meet the needs of the service.
- Undertake training and continuous professional development.
Person Specification
Experience
Team leadership, supervision and staff development
Delivering or overseeing support services for carers, vulnerable people or within health/social care
Managing service delivery, workflow and competing demands
Using data, reporting and performance management to drive improvement
Partnership and stakeholder working
Knowledge
Understanding of issues affecting unpaid carers
Knowledge of health, social care and voluntary sector systems
Understanding of Care Act responsibilities relating to carers
Knowledge of safeguarding, data protection and quality assurance frameworks
Skills
Strong leadership, coaching and interpersonal skills
Excellent organisational, planning and problem-solving abilities
Ability to use data and insight to inform decisions and improve services
Effective communication and relationship-building skills
Ability to prioritise workload and respond flexibly to changing demands
Other information
- Relevant posts will be subject to standard or enhanced DBS check
- Ability to travel to and from our office location and to other outreach locations
- Willing to undertake training and personal development
Benefits
Occupational Pension, Employee Assistance Scheme, Wellbeing Support, Blue Light Card
How to Apply:
Please forward your CV with a covering letter. In your letter you should provide a brief explanation of how your skills, knowledge and experience match each of the 5 areas of responsibility shown in bold.
If you do not provide a cover letter, your application will not be considered, and you will not be invited for interview.
Please send your CV and letter to: [email protected] as soon as possible. We will close to applications early if there is a high level of interest.
Interviews will take place on Thursday 25th June 2026.
Pay: £17,384.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- Store discount
Work Location: In person
