London Road Dental Practice is a small, friendly private dental practice dedicated to providing high-quality family dentistry, including implants and sedation services.
We are seeking a Part-time Receptionist to join our team for 2 days per week. Ideally on Thursdays and Fridays but there is some degree of flexibility with this. Working hours are 8.45am - 5.30pm with a 1-hour lunch break.
About the Role:
As the first point of contact for our patients, you will play a vital role in providing a smooth, caring, and efficient patient experience.
Key Responsibilities:
- Greeting patients warmly upon arrival and managing the check-in process.
- Managing the practice appointment book, handling telephone enquiries, and scheduling recalls.
- Processing patient payments and managing daily administrative paperwork.
- Maintaining a tidy, welcoming reception environment.
- Responding to email and chatbot enquiries.
- Ensure smooth communication between patients and clinicians.
- Assist with billing and insurance documentation as required.
Requirements & Skills:
- Previous customer service or administrative experience (healthcare or dental environment is highly regarded).
- Excellent communication skills and a professional telephone manner.
- Strong IT skills; experience with dental software systems (such as SOE) is highly desirable, though full training can be provided for the right candidate.
- Ability to multitask calmly in a busy practice environment.
- Strong organisational abilities with attention to detail.
- Proficiency in Microsoft Office.
- Friendly demeanour with a team-oriented attitude
If we sound like the right fit for you, we would love to hear from you.
Pay: £13.20 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
