Office Experience Coordinator
Mitie | Signature
Location: Central London
Full Time | Monday - Friday | Office Based
Delivering the Exceptional, Every Day
At Signature, we don't just support workplaces, we create environments where people feel energised, connected and inspired to do their best work. We believe workplaces should feel welcoming, creative and effortless to navigate. Every interaction, every detail and every moment contributes to the overall experience.
And that's where you come in.
The Opportunity
We're looking for a proactive, organised and people-focused Office Experience Coordinator to become the heartbeat of a fast-paced, creative workplace. This role is far more than reception and administration. It's about creating an environment where colleagues, clients and visitors feel welcomed, supported and looked after from the moment they arrive. You'll combine outstanding customer service with operational excellence, bringing energy, personality and professionalism into everything you do.
You set the tone.
You create the atmosphere.
You keep the workplace running seamlessly.
What You'll Be Known For
Creating Moments that matter through Workplace Experiences
Delivering warm, engaging and professional welcomes to colleagues, clients and visitors
Acting as the first point of contact and creating positive first impressions
Bringing energy and personality to the workplace experience
Supporting visitors and clients to ensure every interaction feels seamless and effortless
Building strong relationships across teams and becoming the trusted “go-to” person within the office
You don't just greet people you make them feel valued.
Owning the Workplace Environment
Managing reception and ensuring the front-of-house experience always feels professional, polished and welcoming
Coordinating meeting room bookings and ensuring spaces are fully prepared for meetings, interviews and presentations
Supporting deliveries, post, couriers and workplace logistics efficiently
Ordering office and kitchen supplies to keep the workplace running smoothly
Taking pride in the presentation, organisation and energy of the office environment
You notice the details others miss and that's what sets you apart.
Creating a Safe, Trusted & Confidential Environment
This is a creative, energetic and people-focused environment but it's also one built on trust, professionalism and discretion. As the face of the workplace, you'll play a key role in maintaining a safe, secure and highly professional environment for colleagues, clients and visitors. You'll be trusted to confidently own the space, manage situations calmly and professionally, and ensure workplace standards, security and safeguarding expectations are consistently upheld. This role requires someone who can balance warmth and approachability with maturity, confidence and sound judgement. You'll need to feel comfortable working independently, taking ownership of the environment and making decisions with confidence, while still being part of a vibrant, collaborative and creative culture.
Because of the nature of the business and the confidential work taking place on site, successful candidates will be required to:
Sign a confidentiality and non-disclosure agreement
Complete a DBS check
Successfully pass 5-year employment vetting and extensive background screening
Discretion is hugely important in this role. You'll be trusted with access to a highly creative environment where confidentiality, professionalism and attention to detail matter every single day.
Driving Operational Excellence
Processing invoices, receipts and expenses accurately and efficiently
Supporting office processes and identifying opportunities to improve ways of working
Monitoring security systems and escalating concerns appropriately
Supporting the Office Manager and wider Operations team with day-to-day workplace activity
Taking ownership of tasks and ensuring nothing falls through the cracks
You bring structure, organisation and calm to a busy environment.
Who Thrives in This Role?
This role is perfect for someone who is naturally organised, people-focused and energised by creating great experiences for others. You might come from hospitality, office coordination, reception, events, retail or another customer-focused environment.
What matters most is your attitude, energy and ability to make things happen.
You'll thrive if you:
Love creating welcoming and engaging environments
Can confidently take ownership of a space and remain calm under pressure
Balance professionalism and personality naturally
Are comfortable working independently and using your judgement
Understand the importance of confidentiality, safeguarding and discretion
Can adapt your approach depending on the situation and environment
Are proactive and take ownership naturally
Enjoy balancing people interaction with organisation and admin
Stay calm, organised and solutions-focused in busy environments
Bring positivity and professionalism into every interaction
Have a strong eye for detail and presentation
Enjoy improving processes and making things run more smoothly
Computer literate across Outlook, Word and workplace systems
Why Join Signature?
Because this is more than an admin role, it's an opportunity to shape the workplace experience every single day.
Work within a vibrant, creative and people-focused environment
Gain exposure across workplace operations and experience delivery
Be part of a collaborative and supportive team culture
Bring ideas forward and help improve how the workplace operates
Be recognised for the impact you make every day
At Signature, we believe the best workplaces are built by passionate people who care about experience, energy and connection.
One Team, One Experience
Collaborating with colleagues across departments to support a seamless workplace experience
Supporting ad hoc events, projects and workplace initiatives
Bringing positivity, flexibility and a team-first mindset every day
You help create a workplace culture people genuinely enjoy being part of.
Ready to Own the Energy?
If you're passionate about people, thrive in fast-paced environments and love creating exceptional workplace experiences we'd love to hear from you.
