Job Description: Maintenance Operative (General)
Job Title:
Maintenance Operative
Reports To:
Supervisor / Site Manager / Contract Manager
Location:
Site-based Whitecross High School, 3 Elms Road, Hereford, Herefordshire
Contract Type:
Facilities Management (Hard & Soft FM)
Working Pattern:
Shift-based / standard working hours with flexibility
Role Purpose
To provide a safe, responsive, and efficient maintenance service across the site, carrying out planned and reactive tasks to maintain buildings, services, and associated equipment. The role supports statutory compliance, contractual performance standards, and a safe environment for building users.
Key Responsibilities
Maintenance & Repairs
- Carry out planned preventive maintenance (PPM) and reactive repairs across a range of building systems and fabric.
- Undertake basic mechanical, electrical, and general building maintenance tasks, including:
- Plumbing repairs (taps, toilets, leaks)
- Basic HVAC checks (filters, simple fault reporting)
- Fabric repairs (doors, locks, ceilings, flooring)
- Minor electrical works (lamp replacements, visual checks)
- Identify faults and take appropriate action to resolve or escalate.
- Support specialist engineers and subcontractors as required.
Compliance & Safety
- Follow all health and safety procedures, including risk assessments and safe systems of work.
- Carry out basic compliance tasks within competency, such as:
- Water hygiene checks (flushing, temperatures)
- Visual inspections of safety systems
- Ensure all work is completed in line with site policies and statutory requirements.
- Use PPE appropriately and maintain a safe working environment.
Documentation & Systems
- Accurately record all work activity using CAFM or site systems.
- Complete work orders, update job status, and record materials used.
- Assist in maintaining site records and compliance documentation.
Facilities & Site Support
- Assist in maintaining clean, safe, and functional plant areas and workspaces.
- Support site setup activities, minor moves, and general operational tasks.
- Respond to service requests in a timely and professional manner.
Customer & Team Working
- Communicate effectively with colleagues, customers, and site users.
- Provide updates on work progress and escalate issues where required.
- Work collaboratively with other team members and contractors.
Materials & Equipment
- Use tools and equipment safely and correctly.
- Assist with stock control and ordering of basic materials.
- Maintain equipment in good working condition.
Qualifications & Experience
Essential
- Basic experience in building maintenance or facilities management.
- General knowledge of multiple trades (e.g. plumbing, minor electrical, carpentry).
- Understanding of safe working practices.
Desirable
- NVQ Level 2 (or equivalent) in a relevant trade.
- Experience working in schools, healthcare, or commercial environments.
- Basic compliance knowledge (e.g. water hygiene, H&S).
- Relevant training such as Manual Handling, First Aid, or Asbestos Awareness.
Key Skills & Attributes
- Practical and hands-on approach to maintenance tasks
- Reliable and well-organised
- Good problem-solving ability
- Clear communication skills
- Team player with a flexible attitude
- Strong focus on safety and customer service
Performance Measures (KPIs)
- Completion of PPM and reactive tasks within agreed timescales
- Compliance with health & safety and statutory requirements
- Accuracy of job records and documentation
- Positive feedback from site users / stakeholders
- Contribution to maintaining a safe and operational site
Working Conditions
- Physical role involving lifting, standing, and working at height (within training)
- Work in plant rooms, roof spaces, and general site environments
- Use of PPE as required
- Participation in occasional out-of-hours or call-out cover (if required)
Compliance & Governance
- Adhere to company policies and site procedures
- Participate in audits and training as required
- Maintain personal competence and complete mandatory training
Tools & Systems
- CAFM system for job management
- Mobile device for work orders and communication
