Are you someone who enjoys being organised, helping people and keeping things running smoothly?
We're looking for a friendly, reliable and detail-focused Training Administrator to join our team and help coordinate the day-to-day delivery of our training courses.
This is a varied role where you'll help organise training dates, support learners and trainers, prepare course resources and keep everything running smoothly behind the scenes. If you enjoy working with people, have a great eye for detail and like the satisfaction of seeing things well organised, we'd love to hear from you.
Who Are SquareOne Training?
SquareOne Training is an award-winning training provider with over 30 years of experience helping individuals and organisations learn, develop and inspire.
From Microsoft, AI and Adobe through to Leadership and Professional Development, we deliver engaging instructor-led training to thousands of learners every year across the UK and beyond.
We're a small, friendly team that values professionalism, positivity and great customer service. Whilst delivering a fantastic learner experience is hugely important to us, we're also looking for somebody who enjoys being part of a team, gets involved and brings a positive attitude to work each day.
The Role
As our Training Administrator, you'll play a key role in helping ensure our courses run smoothly from booking through to delivery.
You'll work closely with customers, learners, trainers and colleagues to coordinate training activities, manage course logistics and maintain the high standards of service that SquareOne Training is known for.
As a small team, no two days are exactly the same. One day you may be organising training dates with a trainer, the next you could be preparing learner resources, setting up training laptops or welcoming learners to our training centre.
Responsibilities Include
- Coordinating training courses from booking through to delivery, ensuring trainers, learners and resources are organised and prepared
- Liaising with customers, learners and trainers via email and telephone
- Preparing course materials, training resources, trainer packs and equipment for upcoming courses
- Managing learner communications, including joining instructions and other course information
- Maintaining accurate customer, learner and course records
- Supporting invoicing and other day-to-day administrative processes
- Supporting courses taking place at our Liverpool training centre, helping create a welcoming and professional experience for learners, trainers and visitors
- Chasing attendance records, feedback forms and other course documentation
The Ideal Candidate
We are looking for somebody who:
- Has excellent organisational skills and strong attention to detail
- Enjoys working with people and providing excellent customer service
- Has a friendly, approachable and professional manner
- Is comfortable managing multiple priorities at once
- Enjoys following processes and maintaining accurate records
- Is reliable, proactive and willing to get involved where needed
- Takes pride in producing accurate, high-quality work
- Is confident communicating via both email and telephone
Essential Requirements
- Previous administration experience
- Strong Microsoft Office skills
- Excellent written and verbal communication skills
- High attention to detail and accuracy
- Ability to manage workload effectively and meet deadlines
Desirable
- Experience within an administration, coordination or customer service role
- Experience using Xero or similar accounting software
- Confidence using a variety of digital systems and online platforms
- Comfortable working with digital files, shared folders and cloud-based systems
- Basic experience setting up laptops, software or training equipment would be advantageous
Benefits include:
- 1 day working from home per week (in line with company policy)
- Birthday day off
- Paid volunteer day
- Up to 5 days company sick pay
- Access to our training courses and professional development opportunities
- Modern, bright, Liverpool City Centre office
- Company bonuses
Opportunity to be part of a friendly, supportive, fun team
Pay: £26,500.00 per year
Benefits:
- Company events
- Paid volunteer time
- Transport links
- Work from home
Application question(s):
- What attracted you to this position?
Experience:
- Administrative: 1 year (required)
Work Location: In person
