SCOPE AND GENERAL PURPOSE
To provide professional front-office and administrative support by managing reception duties, assisting visitors and guests, coordinating communications and ensuring smooth day-to-day office operations.
MAIN RESPONSIBILITIES:
Guests
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Assist with the booking and organisation of small events and functions as required.
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Handling guests arrivals, check-ins/check outs.
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Deal with guest enquiries, reservations and requests and follow-up with appropriate telephone and email correspondence.
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Provide guests support during their stay so that they have their expectations exceeded.
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Deal with any guests' complaints and queries in line with Torridon and Forbes standards and report actions appropriately to relevant managers.
Team
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Ensure all appropriate departments are informed to meet and exceed the guests' requests
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Support FOH team as necessary
Productivity
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Assist with the coordination of Hart to ensure that it is always up to date and correct.
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Deal with travel agents administration and payments and highlight VIP TA's to the Head of Department
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Maintain a tidy and organised reception desk and back-office area.
Health & Safety
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Report and concerns, near misses and support the see it, sort it, fix it and do not walk on by.
Sustainability & Environment
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Understand and embed The Torridon's sustainability policy practices into your shift.
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Be able to clearly communicate our Sustainability Policy and Earth Check journey to guests and suppliers.
