Working closely with the Restaurant Manager, you will help lead daily operations, maintain high service standards and ensure every guest feels welcomed, valued and well looked after.Key ResponsibilitiesDeliver consistently excellent customer service throughout every stage of the guest experience.Welcome customers warmly and ensure their needs are met promptly and professionally.Support the Restaurant Manager with the day-to-day running of the restaurant.Lead, motivate and support front-of-house staff during busy service periods.Monitor customer feedback and resolve any issues quickly and positively.Maintain high standards of presentation, cleanliness and hospitality.Help train and coach team members in service standards, menu knowledge and customer care.Assist with staff rotas, opening and closing procedures and daily administration.Ensure efficient communication between front-of-house and kitchen teams.Support stock control, cash handling and compliance with company procedures.Help create a friendly, welcoming and professional atmosphere for both customers and colleagues.Promote a positive team culture focused on service excellence.
About YouThe successful candidate will have:Previous experience in a supervisory or management role within hospitality or customer service.A genuine passion for delivering excellent customer experiences.Strong communication and leadership skills.The ability to remain calm, organised and professional in a busy environment.Excellent problem-solving skills and a positive attitude.Good attention to detail and high personal standards.The confidence to support and motivate a diverse team.Flexibility to work evenings, weekends and public holidays when required.A strong understanding of food, beverage and hospitality service standards.
Desirable ExperienceExperience working in a restaurant, café, hotel or similar hospitality environment.Knowledge of food safety, licensing and health and safety procedures.Experience handling customer feedback and resolving complaints.Experience supporting staff training and development.What We OfferA friendly and supportive working environment.Opportunities for training and career progression.Staff benefits and discounts.A varied and rewarding role within Stirling’s hospitality industry.The opportunity to make a real impact on customer satisfaction and team performance.If you are enthusiastic, organised and passionate about creating exceptional customer experiences, we would love to hear from you.
Work Location: In person
