Keep great coffee moving
We’re looking for a coffee professional who enjoys working with people, sharing knowledge and getting out on the road.
As our Customer Delivery & Coffee Trainer, you’ll combine regular coffee deliveries with foundation-level barista training and practical customer support. Around three days each week will typically focus on deliveries, with two days dedicated to training and customer visits, although the balance will flex according to demand.
You’ll be one of the most familiar faces our customers see. You’ll deliver their coffee reliably, build positive relationships and offer practical advice that helps their teams serve consistently great coffee.
Working closely with our Account Managers, you’ll support them and customers by spotting concerns, sharing customer feedback and making sure the right internal team has the information needed to provide further support.
What you’ll be doing
- Deliver coffee, equipment and other customer orders safely, accurately and on time.
- Plan efficient routes and communicate clearly about delays, access issues or delivery concerns.
- Load, secure and unload products carefully, following safe manual-handling practices.
- Carry out vehicle checks and maintain accurate delivery, mileage and vehicle records.
- Deliver engaging foundation-level barista training at customer sites and Extract training spaces.
- Coach customer teams in espresso preparation, grinder adjustment, milk steaming, drink building, workflow, cleaning and daily equipment care.
- Adapt your training and communication to different customers, teams and levels of experience.
- Carry out basic coffee-quality checks and provide practical, on-the-spot coaching.
- Build trusted customer relationships and answer routine questions about coffee, storage, cleaning and good barista practice.
- Encourage efficient workflows and help customers understand what affects coffee quality and consistency.
- Listen to customer feedback, identify quality, equipment, training or service concerns, and pass them promptly to the Account Manager or appropriate team.
- Keep customer visits, training outcomes and follow-up actions accurately recorded.
What we’re looking for:
- Experience working within specialty coffee.
- Strong barista skills and good knowledge of espresso preparation, grinder adjustment and milk steaming.
- Practical hospitality or foodservice experience.
- Confidence delivering foundation-level coffee coaching or training.
- A warm, clear and supportive communication style.
- Strong customer-service and relationship-building skills.
- Good judgement and the confidence to raise concerns or ask for support.
- A reliable, organised and adaptable approach to field-based work.
- The physical ability to complete regular loading, unloading and delivery duties.
- Confidence using digital systems to record customer, delivery and training activity.
- Confident driving a large van or similar commercial vehicle safely in urban areas, on motorways and at customer sites.
- A full UK driving licence and willingness to travel regularly across the region.
A bonus if you have:
- Previous professional driving or delivery experience
- Experience working for a coffee roaster, supplier or hospitality wholesaler
- A recognised coffee qualification or previous delivery experience.
Why join us:
- £27,000 - £29,000 pa - depending on experience
- Work van provided
- 37.5 hour week, Monday to Friday
- 31 days’ holiday, including bank holidays
- Additional Sick Pay and Parental Pay
- Free coffee for home
- Employee Assistance Programme
- Cycle to Work scheme
- Paid volunteering time
- Free On-site parking
- Training and development opportunities
- Team events and a values-led workplace culture
How to Apply & Next Steps
People & Culture team will be in touch by email with a link to a short candidate questionnaire.
This is the next step before we move to interviews. It helps us understand your experience, what motivates you and keeps our recruitment process fair and consistent for everyone.
Please keep an eye out for this email, it’s genuine and part of our standard recruitment process.
Pay: £27,000.00-£29,000.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Sick pay
Work Location: In person
