Receptionist (Front of House) — Woodford Clinic
Location: The Broadway, Woodford Green (occasional cover for our Hackney Clinic)
Hours: Full-time
Start Date: ASAP
Salary: Competitive, based on experience
Be the Energy at the Front of a Clinic That Promotes the Highest Standards
Are you warm, organised, confident with patients, and great at keeping things running smoothly?
Do you enjoy helping people feel informed, safe, and genuinely cared for—not just “checked in”?
Are you experience experienced in customer services and enjoy a fast paced environment?
We’re looking for a Front of House Receptionist to become the face and voice of our Woodford clinic, bringing calm efficiency, honesty, and 5-star patient experience to every interaction.
This role is perfect for someone who:
- enjoys building trust with patients
- takes ownership without being asked
- loves structure, standards, and organisation
- wants to grow with a fast-moving, purpose-driven clinic
Who We Are
Time Clinic is a multi-award-winning medical aesthetics clinic founded by Dr. Manav & Yogeeta Bawa.
We deliver science-led, safety-first, natural aesthetic medicine paired with a patient-centred, warm, no-nonsense approach.
Our culture is built on:
- collaboration, not hierarchy
- ownership, not micromanagement
- systems, standards, and excellence
- a workplace where initiative and ideas are welcomed
We’re growing our Woodford site—and we need someone who can help us deliver that growth with professionalism, organisation, and heart.
What You’ll Do: Patient Experience + Trust-Led Support
- Welcome patients warmly and confidently, setting the tone for a 5-star journey
- Manage enquiries in person, by phone, WhatsApp, email, and clinic DMs
- Provide clear, honest information on treatments, pricing, and clinic policies
- Drive bookings and clinic sales through trust and patient guidance—not pressure
- Support clinic promotions, launches, and patient engagement campaigns
- Represent the clinic with professionalism, warmth, and composure at all times
Clinic Operations + Standards
- Manage appointments across practitioner and room calendars efficiently
- Process payments, memberships, and treatment plans accurately
- Maintain digital patient records securely and in line with GDPR compliance
- Monitor and order stock (clinic consumables, skincare, and reception supplies)
- Maintain front-of-house clinic flow, presentation, and patient refreshments
- Prepare rooms between patients and ensure clinic readiness throughout the day
- Support internal clinic reporting, KPI tracking, and compliance admin
Opening + Closing the Clinic
- You must be able to independently open and close the clinic
- Set up front of house for the day, secure the site at close, and follow protocols reliably
- Ensure the clinic is clean, organised, stocked, and patient-ready before first arrival
- Lock down safely, handle end-of-day reconciliation, and maintain standards at close
What We’re Looking For Essential
- Excellent written and spoken English
- Strong interpersonal confidence and communication
- Highly organised, calm under pressure, and detail-driven
- Tech confident (Google Workspace, Microsoft Office, WhatsApp Web, clinic CRM tools)
- Honest, reliable, discreet, and able to take initiative
- Takes pride in patient experience, systems, and self-development
- Able to follow opening/closing protocols independently
Desirable (Not required to apply)
- Experience in medical, aesthetics, dental, wellness, or beauty reception roles
- Familiarity with clinic CRM or booking software
- Social media admin or scheduling experience
- Copywriting, design, or client-experience workflow support
Why Join Us?
- Be part of a clinic shaping ethical, safe, natural aesthetic medicine
- A culture that values you as a person, not a job title
- A workplace that rewards organisation, ownership, and patient trust
- Treatment + skincare discounts and team perks
- A role that grows with the business—and with you
- An environment where we work as a professional family and we care about your goals.
Job Type: Full-time
Pay: £13.50-£15.00 per hour
Benefits:
- Company events
- Company pension
- Employee discount
Application question(s):
- Are you comfortable working in a medical, aesthetics, wellness, or beauty clinic environment? (Yes/No)
- Can you confidently manage patient enquiries in person and online (WhatsApp, email, DMs) with warmth and professionalism? (Yes/No)
- Are you able to open and close a clinic independently, follow security and end-of-day protocols, and maintain high standards without supervision? (Yes/No)
- Tell us about a time you managed a stressful or time-sensitive situation at the front desk. How did you handle it, and what was the result?
(100–150 words max)
- What does excellent patient experience mean to you, and how would you deliver it in a clinic setting?
(2–3 sentences, 50–80 words)
- Which of the following tools are you confident using? (Select all that apply)
Google Workspace
Microsoft Office
WhatsApp
Clinic CRM/booking software
Canva or design tools
Email marketing platforms
Experience:
- receptionist in aesthetics, dental, health, hospitality: 5 years (required)
Language:
- Fluent English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
