Job Description – HR Support Apprentice
The Opportunity
Our client is recruiting for an HR Support Apprentice to join their team in Solihull.
The Level 3 HR Support apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.
The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!
The Position
Job Title:
HR Support Apprentice
Apprenticeship Course:
Level 3 HR Support
Apprenticeship Duration:
18 months + Assessment
Location:
Solihull
Working Hours:
37.5 per week
(Hybrid 2/3 days per week in the office)
Salary:
£18,000-£19,000
Job function
Reporting to the HR Manager, this exciting new role is for a enthusiastic and motivated HR Support Apprentice to join our growing People/HR team in Solihull.
This is an excellent opportunity for someone starting their career in Human Resources who is keen to gain practical, hands-on experience while working towards a Level 3 HR Support apprenticeship qualification.
You will work closely with experienced members of the HR team, supporting the day-to-day delivery of HR services across the business. You will develop a broad understanding of the employee lifecycle, HR administration, recruitment, employee engagement, policies and procedures, and HR systems.
The role will combine workplace learning with formal apprenticeship study, giving you the opportunity to develop both your practical HR skills and your professional knowledge.
Specific responsibilities
The following outlines the primary areas of responsibility. Additional responsibilities or functions may be required as necessary to support the business.
As an HR Support Apprentice, you will:
- Provide day-to-day administrative support to the HR team.
- Maintain accurate and up-to-date employee records and HR systems.
- Assist with the onboarding and offboarding of employees.
- Support recruitment activities, including arranging interviews, preparing documentation and maintaining candidate records.
- Assist with the preparation of new starter documentation and contracts.
- Respond to routine HR queries and escalate more complex matters appropriately.
- Support absence, holiday and other employee record administration.
- Assist with HR reports, spreadsheets and data analysis.
- Help ensure HR records and processes are maintained accurately and confidentially.
- Support the organisation of meetings, training and employee engagement activities.
- Assist with the administration of performance management and employee development processes.
- Support the HR team with company policies, procedures and internal communications.
- Gain exposure to employee relations processes, including disciplinary, grievance and absence procedures, under appropriate supervision.
- Assist with HR projects and continuous improvement initiatives.
- Work collaboratively with managers and colleagues across the business.
- Maintain confidentiality and handle sensitive employee information professionally.
- Undertake apprenticeship learning, assessments and development activities as required.
Competencies
The following outlines the essential competencies for this position.
We are looking for someone who is:
→ Interested in building a career in Human Resources.
→ Enthusiastic, reliable and willing to learn.
→ Organised and able to manage multiple tasks.
→ Comfortable communicating with people at different levels of an organisation.
→ Professional, approachable and able to maintain confidentiality.
→ Accurate and detail-focused.
→ Confident using computers and willing to learn new systems.
→ A good team player who enjoys working collaboratively.
→ Proactive and able to use their initiative.
→ Committed to completing their apprenticeship and developing professionally.
Previous HR experience is not required. We are looking for the right attitude, potential and willingness to learn.
Applicants should meet the eligibility requirements for the Level 3 HR Support apprenticeship.
You should also have a good standard of written and verbal communication and be comfortable using Microsoft Office applications, particularly Word and Excel.
Why Join us?
We believe our people are fundamental to our success. We aim to create a collaborative environment where individuals can develop their skills, contribute ideas and make a genuine impact. We promote professional development and flexible working arrangements where possible.
As an apprentice, you will have the opportunity to:
- Earn while you learn.
- Gain a nationally recognised Level 3 HR Support qualification.
- Receive practical experience within a growing international organisation.
- Learn from experienced HR professionals.
- Build a strong foundation for a career in Human Resources.
- Develop transferable professional and communication skills.
- Gain exposure to different areas of the employee lifecycle.
- Potentially progress your career within the company following successful completion of the apprenticeship
Eligibility CriteriaIndividuals must have a valid and eligible residency status to apply for this role.
About ITPWe help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.
If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.
The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.
Safeguarding and Values Commitment
The ITP is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks.
At the ITP, we are fully committed to safeguarding and promoting the welfare of all learners and creating a safe, inclusive, and respectful workplace. We expect every team member to:
- Uphold and champion our values, code of conduct, and safeguarding principles.
- Take personal responsibility for understanding and adhering to all safeguarding procedures and policies.
- Promote a culture of safety and wellbeing through a proactive “do no harm” approach.
- Recognise and act on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work.
- Understand and meet any role-specific safeguarding duties — including, in this position, actively identifying and reporting concerns, engaging in relevant training, and modelling safe and inclusive behaviours in all apprentice interactions.
At the ITP, our company culture is important to us, and all employees and consultants are expected to operate in line with our values:
· We change lives - We strive to make a difference for our apprentices, clients, members, ourselves, and our team on a daily basis. We push for diversity and inclusion in our industry by challenging perceptions. We embrace individuality. We believe that everyone is equally important.
· We are genuine and honest - We breed trust amongst clients, apprentices, members, and the team. We take responsibility for our words, actions, and results. We are human. We encourage one another through honesty and transparency.
· We are innovative and unique - We are empowered by innovation. We strive to make the impossible, possible. We are proud to be the only organisation of our kind, of who we are and how we got here.
· We are Personable - We remind ourselves what it’s like to be in others shoes. We have authentic conversations; we are real and so are our relationships.
· We are stronger united - We share our knowledge and experiences. We celebrate one another on our achievements. We value and encourage one another because we win or lose as a team.
Pay: £18,000.00-£19,000.00 per year
Work Location: In person
