Homeless Prevention Officers - Ref: EE05226
G6: £31,537 -£34,434 per annum
Are you passionate about making a real difference to people’s lives and helping individuals and families secure safe, stable housing? We are looking for a number of compassionate, resilient and proactive Homeless Prevention Officers to join our Customer Engagement service. In this role, you will provide practical advice, support and guidance to people at risk of homelessness, working with partners to prevent crisis, promote independence and help customers achieve positive and sustainable housing outcomes.
Main Responsibilities:
Provide support and guidance to individuals and families at risk of homelessness, aiming to prevent them from losing their homes.
Assessing needs, offering advice on housing options, liaising with landlords and other stakeholders.
Providing advice and access on financial assistance and support services.
To ensure where possible stable accommodation and address any underlying issues that may contribute to housing instability.
About You:
- You are well organised and communicate effectively with a wide range of people.
- You thrive in fast-paced environments, using sound judgement and confidence to make decisions.
- You are committed to supporting vulnerable people and creating positive change.
You bring empathy and resilience, with a strong commitment to supporting Walsall residents through challenging times.
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Why Join Us?
This is a truly rewarding role where your efforts will have a direct and lasting impact on the lives of people in need. Walsall Council values its staff and offers excellent opportunities for training and career development, along with a supportive and inclusive working environment.
View Job Description and Employee Specification
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.
We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.
At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.
Closing date for applications: 17th July 2026.
Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits . Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.
We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.
Living in Walsall
Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.
Walsall Council is committed to Safer Recruitment.
To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.
Social Work Matters - Children's Social Worker Recruitment
Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.
