We are Assura+Protect
We are a new type of life insurance provider with a very simple vision: To provide better cover for longer. A life insurance that’s designed for the modern world.
Swansea (On-Site)
Details of the Role
- 40 hours per week: Monday-Thursday - 09:00 to 18:30 & Friday – 09:00 to 16:00
- Monthly Pay
- Ability to earn commission (Untargeted)
- Starting Annual Pay of £26,436 – Moving up to £28,600 following probation period.
Job Description
The Retention Agent is responsible for maintaining strong relationships with existing customers and reducing customer cancellations. This role involves identifying customer needs, resolving concerns, and providing suitable solutions to encourage customers to continue using the company's products or services.
Preferrable Person Specification
- Experience in call center operations
- Excellent communication and interpersonal skills.
- Strong negotiation and problem-solving abilities.
- Customer-focused with the ability to build rapport.
- Ability to work in a fast-paced environment.
- Basic computer skills and experience using CRM systems.
- Previous experience in customer service, sales, or retention is an advantage.
Benefits
- 28 days holiday per year (inc. Bank Holidays and Christmas Shutdown)
- Company Pension
- Company contribution towards life insurance policy (subject to underwriting)
Prospective Start Date: 17/08/2026
Pay: £26,436.00-£28,600.00 per year
Benefits:
- Company pension
- Life insurance
Work Location: In person
