This role sits within Business Services, Route Services at Network Rail. Business Services is made up of two sub-business units, including Training, which is focused on developing our people. The Training function delivers high-quality learning and development opportunities, enabling colleagues to build capability, enhance performance, and progress in their careers. By supporting continuous professional development, the team plays a key role in driving individual and organisational success.
Contract type: Permanent
Hours: Full time 35 hours per week
Band & Salary : Band 6 £25,409.00 Circa per annum
Closing date: Midnight on Sunday 9th August 2026 - this role may close early in the event of a high number of applications.
Interviews will take place w/c 24 th August 2026.
Main Responsibilities:
- Meet & greet all visitors to the training centre and provide a customer focused experience that supports the effective running of our training centres and any satellite facilities including responding to all customer enquiries and issues.
- Support the safe running of the training centre and other training venues by conducting checks or inspections as directed by the Training Delivery Manager.
- Management of all transactional financial activity, assurance procedures and period reporting associated in support of the Cost Centre Manager. Manage the procurement of goods and services for the Training Centre and accurately record all expenditure.
- Undertake the setting up of training rooms for forthcoming training courses and meetings to provide a positive customer experience.
- Provide support to external training providers and visitors to enable a positive experience of the Training Centres.
- Prepare and arrange training packs for long term storage to comply with record retention periods.
- Provide general administrative support to the onsite training team to support the running of the training centre.
- Provide a consistent telephone presence on behalf of the team delivering excellent customer service levels. Provide communications to the team, including communicating messages as required.
- Certify that the team has adequate support to undertake other duties.
What would make the ideal candidate?
What could set you apart?
- Railway background
- Knowledge of the Competence Management System
- Driving License
Please note: The criteria outlined in this advert reflect the specific requirements of this role. The attached job description provides full details of the role's responsibilities, essential and desirable criteria and should be considered alongside this information.
