Are you:
· Interested in a hybrid, flexible working week, with at least two days’ work from home per week?*
· A natural organiser, ready to take your career in a different, unique direction? Skilled in customer care? Working with customers and driving simplicity while providing solutions?
· Interested in joining our growing team of customer service installations specialists who support the leading bars, restaurants, hotels, festivals, stadiums, concerts, events, and keep our customers pouring?
· Looking for a customer service role that’s out of the ordinary? We have a 6-9 month Full time (35 hours per week) fixed term contract available:
· Working at Innserve, you'll enjoy:
· Competitive salary (£25235.31pa. Pro rata for length of contract) + a performance-based incentive paid quarterly.
· Hybrid working: Offering flexibility and a great work-life balance.
· Generous holiday allowance: 23 days holiday + bank holidays + an additional ‘Celebration Day’! (pro rata for length of contract). You can also buy or sell holiday days to suit your needs.
· Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services – including an extra “Celebration Day” off every full calendar year that you work for us.
· But that’s not all! Each year, you’ll receive a “Flex Pot,” to purchase additional personalised benefits. Whether it’s extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs. It’s your benefits, your way! Some benefits may cover you past state pension age and cover your family too! *
· Your typical day as a Customer Service Installations Coordinator: You’ll receive installation requests/queries via phone, email, website and webchat from our customers. You’ll communicate their needs to our Planning Team. Taking ownership of referrals from our field-based technicians, you’ll raise requests on our bespoke systems accurately and manage jobs in process. You’ll liaise with key stakeholders including customer service or other colleagues, and customers to ensure a seamless customer service experience, ensuring they receive exceptional service with every interaction. You’ll be strong in planning, organisation and communication and become a key part of our customer service team.
You’ll already have:
- Ideally, a background in office-based customer service, callcentre, contact centre, high-volume call handling or similar.
- Confidence in communicating and an ability to form positive working relationships with technicians and customers.
- Strong planning, organising and communication skills
- Strong attention to detail, be organised, self-motivated and can multitask or work independently with the ability to plan and prioritize workloads with a structured approach.
- Proven experience as an ardent team player who wants to succeed.
- The ability to assist and support colleagues around you and juggle your priorities to achieve team goals as well as personal ones.
- The ability to stay cool under pressure.
- Strong verbal and written communication ability.
- Preferable: An understanding of the hospitality/licensed trade would be a distinct advantage, but not essential
- Experience in CRM systems
At Innserve, we are One Big Team. Interested in joining us?
*Qualifying periods apply
Pay: £25,235.31 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Life insurance
Work Location: Hybrid remote in Tadcaster LS24 9HB
