Do you have experience in Care & are looking to make a real impact in the local area? Want to grow your career with real ownership & be able to shape the care that is delivered to your own portfolio of clients?
We have an exciting opportunity to join us as a Client Relationship Manager & help deliver the best experience to our clients.
You will be responsible for the following:
- Being the point of contact for Clients & their families, from their initial assessment, through to their quality assurance reviews & any day to day queries or needs.
- Delivering an unparalleled level of communication & customer service to all clients.
- Support a high quality, seamless start to clients care by selecting the right Care Assistants to support them & allocating them to your client, as well as handing over to the wider team about the clients needs.
- Build & maintain your own portfolio of Referral Partners, to generate enquiries and collaboration opportunities.
- Attend local events to build our brand & find opportunities to connect with relevant community partners.
- Deliver faultlessly on client follows up including Quality Assurance Reviews, Enquiry Follow Ups & Actions set during client meetings.
- Advocate for them & liaise (where consent is given) with their wider network of Healthcare Professionals.
- Writing of person centred care plans
A bit about you:
- You're a people person & enjoy being around clients, colleagues & community partners.
- Able to report on activities and understand the need to deliver output (Being productive not just busy)
- Love delivering on targets & deliverables
- Take pride in the quality & detail of your work
- You value the privilege we have, being trusted to look after over 130 people locally
- Good IT skills - Including Office 365
- Enjoy meeting new people & sharing your passion for what you do
The role requirements:
- You're able to work a set roster which includes weekend working whilst on call
- Your standard shifts will be 08:30 to 17:00 on weekdays
- You will be required to work 1 late shift per week of 14:30 until 22:30
- You're able to work flexibly in line with the needs of the business
- You're able to support the On Call roster, taking the On Call 1 in 5-6 weeks (linked to your weekend to work) so our clients and Carers are supported
- You have access to a car & are happy working independently in the community
- You're able to provide Personal Care & Support visits to clients
- You will be able to manage a small team to ensure that KPI’s are met
What we offer our Client Relationship Manager:
- Competitive salary - £27,040 plus additional earnings of around £1,300 On Call as well as annual performance based bonus.
- Yearly bonus scheme, to reward the impact you make
- Enrolment onto our Royally Accredited Train the Trainer Course
- Career progression into roles such as: Regional Care Manager, Live In Care Manager, Deputy Service Manager & Office Manager roles.
- An employer that really listens, values, and acts on your feedback (Our 4.9* Indeed confirms this!)
- A role that offers something different every day and plenty of job satisfaction through helping change peoples lives
- Recognition and rewards for hard work including Birthday & Work Anniversary gifts.
- The opportunity to be part of a team who truly put quality at the heart of everything they do, whether our team are full time or part time, office based or community based, our Senior Management Team (Director & Registered Manager) ensure our people are kept at the heart
As a Client Relationship Manager for Right at Home Chippenham, you will play an integral part in managing the daily communications to your portfolio of clients, ensuring they have maximum continuity with their care visits & enabling us to help more people than ever. You must be extremely personable as you will be working with Care Assistants, Clients & their families to make sure everyone is supported, connected & happy. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure.
Interested? Apply now or call Caroline or Amy P for a confidential discussion about the role on 01249 569569.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- On-site parking
- Paid volunteer time
- Store discount
Job Types: Full-time, Permanent
Pay: £27,040.00-£28,340.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Store discount
Application question(s):
- Please confirm you are able to & willing to complete a couple of days a week of hands on care as part of the role?
- Please confirm you are able to take part in the On Call rotation, to support our CareGivers out of hours
- Please confirm if you're able to complete early or late shifts on your community based days? NOTE: Office days are 0830-1700
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
