Housing Officer

Douglas City Council
Douglas

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Job details

Full-time
£38,570 - £46,764 a year
3 hours ago

Qualifications

Driving Licence
Computer literacy
Complaint handling
Computer skills
Customer interaction
Communication skills

Full job description

We are seeking a Housing Officer to join our Housing & Property Team. The successful candidate will be passionate about delivering excellent customer service and will demonstrate openness, honesty, trustworthiness and a strong commitment to treating people fairly. You will also need to be resilient and able to remain professional under pressure, as the role may involve supporting customers who are experiencing highly emotional or challenging personal circumstances.

You should have excellent literacy skills and be a confident communicator. You must be able to demonstrate a commitment to maintaining the Council’s high standards of service and hold a full, clean and valid driving licence. If you are ready for a new challenge and share our passion for delivering outstanding customer service, including going the extra mile when required, we would welcome your application

SELECTION CRITERIA

Essential

5 GCSEs, including English and Maths. Grade C or above or equivalent.
Experience interacting with the public in person and over the telephone.
Excellent customer care skills and ability to deal with customer complaints.
An understanding of performance management and its relevance to the housing service.
Excellent communication, analytical, written and oral skills.
Ability to work as part of a Team.
Ability to set priorities and manage progress of work.
Self-motivated, innovative and capable of working under pressure.
ICT Literate.
Full valid driving licence and own vehicle (mileage allowance payable in accordance with the terms and conditions of employment).

Desirable

Chartered Institute of Housing Level 3 Qualification or equivalent
Experience of working in a housing service.
Interviewing skills.
Experience of local government.
An understanding of the operations and functions of a local authority.
Knowledge of the Council’s Standing Orders, Financial Regulations and the Isle of Man Government Procedures for Capital Projects (including requirements for Petitioning purposes).
Political sensitivity.

To apply, please click "Apply for job". To find out more information, the job description is attached below. For an informal chat about the role please contact Marie Birtles, Assistant Housing Manager (Services) 696315 or by email [email protected]. Alternatively, you can contact the Human Resources Section on (696455).

The closing date for the receipt of completed applications is 11:59pm, on 23rd August 2026.

_____________________________________________________________________________________________________________________________________________________

Miss K J Rice, Chief Executive, City Hall, Ridgeway Street, Douglas, Isle of Man, IM99 1A

Douglas City Council is committed to recruiting a diverse and highly talented workforce representative of our City and are committed to ensuring the recruitment and selection process is inclusive and accessible to all. We encourage applications from people of all backgrounds and aim to have a workforce that represents the City we serve.

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