About Us
The Lincs & Notts Air Ambulance (LNAA) provides lifesaving critical care to the communities of Lincolnshire & Nottinghamshire, funded by public donations. If somebody is involved in a serious incident or suddenly taken ill, speed and time are of the essence. Giving a patient the best chance of survival, our Air Ambulance crew effectively take the A&E department to the scene of the emergency.
Recently rated outstanding by the Care Quality Commission across all five areas that were inspected – Safe, Caring, Effective, Responsive and Well led,we are a friendly, inclusive, and dynamic team focused on ensuring we deliver the best possible service. The tie that binds us here at LNAA is our set of values – Teamwork. Respect. Innovation. Compassion (TRIC). We display these attributes in the way we interact with the people we meet, from former patients and volunteers to our supporters and colleagues.
Job Role
The Supporter Engagement Team is often the first point of contact for our supporters.
This opportunity is for a full time permanent contract. The position is office based, Monday to Friday, at our Headquarters in Lincoln.
You will be responsible for delivering excellent customer service, ensuring that all supporters are engaged with and receive exceptional supporter care, are encouraged to support us further, information is captured, income is processed, thanked, and banked in the best way possible, and supporters are stewarded effectively.
You will continuously improve processes and procedures to ensure all our donors and supporters have a great experience supporting LNAA.
- Ensure that all supporters receive the highest standard of customer service and that all LNAA fundraising income (these include donations that come via post, online, telephone, regular giving, cash acquisition and merchandise) are processed, thanked and banked in a timely manner.
- Work with the Supporter Engagement Manager and the wider team to deliver supporter journeys, making recommendations for improvement and changes.
- Be responsible for dealing with all telephone, email, and postal enquiries from LNAA supporters, fulfil requests for materials from supporters in line with the supporter journeys, and respond to enquiries generated by our supporter magazine, Sky Shout.
- Be proactive in identifying and referring key supporters to other departments, passing details of supporter feedback and following up on referrals to ensure the supporter is moving on the right journey with us.
- Be responsible for accurately updating the supporter database with all supporters’ details including; contact information, Gift Aid declarations and preferences provided by supporters via the website, email, post, and information provided by other staff. Respond to supporter enquiries about their data, preferences and other queries (referring to others as necessary).
- To proactively report progress against targets and KPIs as required.
- To provide support to the wider fundraising team by attending events as required, especially where you have been stewarding the participants and to represent LNAA at cheque presentations and/or networking events where appropriate.
- Provide reports or information as required, specifically identifying unreconciled income.
Staff Benefits
- Annual Leave of 25 days, which increases by 1 additional day per completed year of service up to a maximum of 30 days. in addition to bank holidays (pro rata for part time staff)
- Additional days leave for your birthday
- Pension scheme includes 6% employer contributions, with 4% employee contribution
- Access to a Health & Wellbeing Care Plan*
- Occupational Sick Pay Scheme*
- Life insurance at 3 times your annual salary*
*On completion of probationary period.
To Apply
Please email your CV and a covering letter outlining how you meet the requirements of the role and person specification to [email protected].
For the full Job Description, Person Specification and details on how to apply, please visit our website.
Please note that we are currently unable to sponsor applicants for work visas in the UK. Therefore, you must have the right to work in the UK to be considered for this position. Applications from candidates who require visa sponsorship will not be considered.
Closing date: Monday 3rd August 2026
Interview date: Wednesday 12th August 2026
We reserve the right to close this vacancy early if sufficient applications are received.
Job Types: Full-time, Fixed term contract
Benefits:
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
Work Location: In person
