About the Role
Metal Solutions Ltd is looking for an enthusiastic and customer-focused Internal Sales team member to join our commercial team.
This is a varied role involving metal sales, customer service, quotations, CRM management and supporting our recoiling operation. You will be a key point of contact for customers, providing product advice, preparing quotations and helping to convert enquiries into successful orders.
Key Responsibilities
- Act as the first point of contact for customer enquiries relating to coil products.
- Provide customers with product information, technical support and pricing.
- Prepare accurate and competitive quotations and follow up opportunities.
- Develop strong customer relationships and identify opportunities for additional sales.
- Maintain accurate customer and project information within the CRM system.
- Monitor outstanding quotations and maximise conversion into orders.
- Identify dormant customers and opportunities for account development.
- Assist walk-in customers with enquiries and purchases.
- Handle customer complaints and work with management to resolve issues.
- Support the wider sales team and coordinate with production and other internal departments.
- Maintain accurate records and ensure documentation is appropriately filed.
- Produce CRM reports and provide feedback to management where required.
- Support continuous improvement by identifying and raising issues.
- Provide general administration and holiday cover across the team as required.
- Help maintain a safe, clean and organised working environment.
- Carry out other reasonable duties as required.
About You
We are looking for someone who is proactive, organised and commercially focused, with excellent communication skills and a genuine desire to provide great customer service.
Ideally, you will have:
- Experience in an internal sales or customer-facing sales role.
- Knowledge of metal, coil products or a related industry is desirable.
- Strong communication and interpersonal skills.
- Good sales skills, including cross-selling and upselling.
- Experience using Microsoft Office and CRM systems.
- Excellent attention to detail and organisational skills.
- The ability to manage multiple enquiries and priorities effectively.
- A proactive approach and willingness to take ownership of your work.
- The ability to work collaboratively with colleagues across the business.
Our Values
At Metal Solutions, our values are central to how we work:
Integrity | Innovation | Accountability | Sustainability | Collaboration | Quality
We are looking for someone who shares these values and wants to contribute to the continued growth and development of the business.
Location: Bolton
Working Hours: Mon-Thurs 8.00am - 4.30pm, Fri 8.00am - 4.00pm
Job Type: Full-time
Reports to: Head of Commercial Operations
What We Offer
This is an excellent opportunity to join an established and growing business where you will have the opportunity to develop your product knowledge, sales skills and career within the commercial team.
If you are a motivated sales professional looking for your next challenge, we'd love to hear from you.
Work Location: In person
