Admin & Sales Support - Arctic Direct
Multi-Award-Winning Luxury Travel Company | Gloucester | Part-Time
Ready to turn your love of travel into a career?
Join Arctic Direct, where we create once-in-a-lifetime adventures to the world's most spectacular destinations - from chasing the Northern Lights in Iceland to exploring the wilderness of Greenland and even journeys to the North Pole!
What makes this role special?
You'll be part of the backbone of our customer’s journey. We're looking for someone who has the desire to learn and wants to grow with us!
Your day-to-day adventure:
The day-to-day role will vary as the season progresses. As an overview, the role included, but not limited to, the following:
- Be one of the friendly voices customers hear when they call with questions about their dream trips
- Process final stages of bookings and process payments
- Liaise with suppliers across Scandinavia and beyond
- Ensure every customer receives their detailed Travel Pack and has an amazing experience
- Monitor and manage customer databases and booking systems
- Support the sales team with qualifying enquiries
- Following up on leads to drive sales
Employee Benefits:
- Workplace pension scheme
- Business-funded familiarisation trips to our destinations
- Travel discounts
- Twice-yearly business-funded team fun event
- Quarterly business-funded team lunch
- Exclusive access to a range of offers from different companies/brands
- Vitality Health Insurance
We're looking for someone who:
Ø Has initiative - you spot problems before they become issues
Ø Loves travel - you understand why our customers dream of Arctic adventures
Ø Is computer confident - comfortable with Excel, social media platforms, and learning
Ø new systems
Ø Has an eye for detail - accuracy matters when planning £3,000+ holidays
Ø Is reliable - our customers depend on us, and we depend on you
Ø Works well solo or in a team - flexibility is key in our close-knit office
Ø Has excellent English - you'll be writing to customers and creating social content
Ø Brings enthusiasm - your positive attitude will shine through to customers
What we offer:
Ø Join a passionate team in our Gloucester office
Ø Part-time position (minimum 20 hours - flexible)
Ø Real growth potential - we promote from within
Ø Work with incredible travel content - your Instagram friends will be jealous
Ø Varied, interesting work - no two days are the same
Ø Make a real impact in a small, dynamic company
Ready for your next adventure?
If you're excited about becoming part of a team that creates magical travel experiences, we'd love to hear from you.
Apply now with your CV and tell us why Arctic Direct sounds like your ideal workplace!
Arctic Direct is an equal opportunities employer committed to diversity and inclusion.
Pay: £13.50 per hour
Expected hours: No less than 20.0 per week
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
Work Location: In person
