This is a remote position.
Location: Remote
Contract: Temporary – 3 Month Contract (12 Weeks)
Hours: 37 hours per week (Monday to Friday)
Note: Prior council experience is desirable.
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The Housing Caseworker will provide a high-quality housing advice and homelessness prevention service for Dorset Council. This role involves managing a caseload of individuals who are homeless or at risk of homelessness, ensuring compliance with statutory duties under current housing legislation. The successful candidate will assess housing needs, develop personalized solutions, and work proactively with customers and partner agencies to prevent and relieve homelessness, while maintaining accurate case records and delivering excellent customer service.
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- Deliver a comprehensive housing advice and homelessness prevention service in line with current legislation.
- Manage a caseload of customers who are homeless or threatened with homelessness, ensuring accurate and up-to-date case management records.
- Conduct homelessness assessments and investigations, making legally sound statutory decisions.
- Develop, implement, and review Personal Housing Plans tailored to individual customer needs.
- Take proactive steps to prevent homelessness, including negotiating with landlords, sourcing alternative accommodation, and attending court where required.
- Facilitate access to temporary accommodation in accordance with statutory duties.
- Provide advice on welfare benefits, debt management, employment, and income maximisation, and signpost to appropriate specialist services.
- Work collaboratively with internal departments and external agencies, including social services, health professionals, probation, police, and housing providers.
- Support vulnerable individuals, including young people (16–17), care leavers, and clients with complex needs, in line with safeguarding and multi-agency protocols.
- Maintain a customer-focused approach, ensuring empathy, professionalism, and confidentiality at all times.
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